Cape Town: DMS Solutions Expert- Finance posted by Deka Minas (Pty) Ltd

About the Role

The DMS Solutions Expert – Finance role is based in Kuwait, with relocation costs covered by the employer. The successful candidate will provide functional expertise, second-line support, user training, and solution enhancements for the Finance modules of the Keyloop Autoline system.

Key Responsibilities

• Provide 2nd level support for the Keyloop Autoline Drive IA / Rev8 Hosted DMS, with a focus on Finance modules.
• Investigate, analyze, and resolve user-reported issues, escalating to Keyloop Development where required.
• Collaborate with 1st level application support and other IT functions to ensure a seamless user experience.
• Use analytical skills to identify root causes, recommend solutions, and prevent recurring issues.
• Deliver user training and support documentation for Finance DMS modules.
• Mentor and upskill 1st level support teams to enhance internal capability.
• Proactively acquire and disseminate knowledge of Keyloop systems, processes, and updates.
• Log, track, and manage incidents and service requests using the appropriate call logging tools.
• Maintain clear, up-to-date records of actions taken and resolutions provided.
• Ensure calls are resolved efficiently and in line with established SLAs.
• Provide regular status updates to users and escalate complaints appropriately.
• Contribute to system implementation, upgrades, and configuration tasks.
• Identify opportunities to improve DMS usage, processes, and support procedures.
• Participate in cross-functional projects or initiatives as assigned by the DMS Solution Manager.
• Engage with internal business units to understand requirements and offer DMS-driven solutions.
• Work with IT verticals and external vendors to resolve issues and implement enhancements.
• Maintain a customer-centric approach while handling escalations and complex cases.

Requirements

• Bachelor’s Degree in Information Technology, Finance, Business Systems, or related field.
• Minimum 3-5 years experience supporting or implementing Dealer Management Systems (Keyloop/Autoline highly preferred).
• Strong understanding of automotive finance processes and system flows.
• Proven experience in user support, system configuration, and application training.
• Previous experience working in a multi-brand automotive environment is advantageous.

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Salary information not provided.