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Cape Town: First Line Manager posted by Telebest

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Job Description

About the Role

Telebest is seeking a highly skilled First Line Manager to join our Client Engagement department in Bellville, Cape Town. As a key member of our team, you will be responsible for driving client service performance and leading a team of Client Service Consultants to achieve exceptional results.

Key Responsibilities

  • Drive client service performance against targets.
  • Recruit, coach, develop and motivate staff to ensure optimum performance.
  • Provide effective leadership and motivation to a team of Client Service Consultants.
  • Ensure a consistent and detailed understanding amongst all service team members of the operational shifts, targets, products, business rules and conditions.
  • Drive performance excellence.
  • Actively manage and report on operations and the achievement of targets.
  • Resolve customer queries or complaints effectively and within SLA.
  • Maintain service, quality and desired outputs within a specific functional process.
  • Ensure compliance to tactical policies, procedures and standards.
  • Develop work routines in line with operational plans or schedules.
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to improve service delivery.
  • Track and resolve operational and performance variations.

Requirements

  • Matric.
  • RE Certificate.
  • Short Term Insurance NQF level 4 Qualification.
  • Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).
  • 2+ years team management experience in a call centre environment.
  • Short term insurance industry knowledge.
  • Knowledge of Call Centre functions and operations.
  • Knowledge of management principles.
  • People management experience.
  • Personal lines experience.

Qualifications

No formal education or certifications are required for this role.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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