Job Description
About the Role
We are seeking an experienced Floor Manager to join our dynamic team at Wild Dreams Hospitality’s stylish restaurant in Gauteng. As a key member of our management team, you will be responsible for leading our front-of-house staff, managing daily operations, and driving exceptional guest experiences.
Key Responsibilities
- Manage daily floor operations, ensuring smooth service flow and guest satisfaction.
- Supervise and motivate front-of-house staff, including waiters, hosts, and runners.
- Oversee staff scheduling, training, and performance management.
- Handle guest queries and complaints promptly and professionally.
- Ensure adherence to service standards, hygiene protocols, and brand policies.
- Liaise closely with the kitchen and bar teams to ensure timely and quality service delivery.
- Monitor stock levels for floor-related items and coordinate with relevant departments.
- Conduct daily pre-shift briefings to align the team on expectations and specials.
- Support management in driving upselling strategies and revenue targets.
Requirements
- Minimum 3 years’ experience in a supervisory or floor management role in an upmarket or high-volume restaurant environment.
- Strong leadership, interpersonal, and communication skills.
- Excellent problem-solving ability and conflict resolution skills.
- High attention to detail and ability to multitask under pressure.
- Knowledge of POS systems and stock controls is an advantage.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Qualifications
No formal qualifications are required for this role. However, a relevant degree or diploma in hospitality or a related field would be advantageous.
Salary & Benefits
Salary: TBA
Note: The salary is not mentioned in the original job description, so it cannot be included here.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Food & Beverage Jobs in Gauteng
The Food and Beverage industry in Gauteng is a thriving sector that provides numerous opportunities for career advancement. Typically, this industry is driven by the growing demand for high-quality food and beverages, as well as an increase in consumer spending power. Generally, job seekers can expect to find employment in various roles within the industry, from hospitality management to production and manufacturing.
In terms of salary expectations, it’s common for Food and Beverage professionals in Gauteng to earn a range of R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad ranges and can vary significantly depending on individual circumstances. Experience, for example, is a key factor in determining salary potential, while companies with a larger market share or stronger brand recognition often offer higher salaries to attract top talent.
Common skills required for Food and Beverage roles include excellent communication and interpersonal skills, as well as the ability to work effectively under pressure. Other essential skills include food safety and quality control, inventory management, and leadership/management abilities. Typically, professionals in this industry also possess a strong understanding of business operations, marketing principles, and customer service standards.
The Food and Beverage industry is often employed in various sectors, including hospitality, manufacturing, and production. Financial services sector companies, for instance, may employ food and beverage specialists to oversee the catering needs of their employees. Technology industries, on the other hand, may require professionals with expertise in food logistics or supply chain management. Manufacturing sector companies may employ food technologists or quality control specialists.
For those interested in advancing their careers within the Food and Beverage industry, there are numerous opportunities for development. Typically, career progression involves taking on more senior roles, such as operations manager or department head, while also developing specialized skills through training and certification programs. Opportunities for advancement can be found in various areas, including business management, marketing, and entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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