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Cape Town: FRONT OF HOUSE MANAGER posted by Indian Ocean Export Company

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Job Description

About the Role

We are seeking a highly motivated and experienced Front of House (FOH) Manager to oversee the daily operations of our restaurant and tasting room in Cape Town. The ideal candidate will be passionate about hospitality, wine, and food service, with a strong focus on delivering exceptional guest experiences.

Key Responsibilities

  • Coordinate daily FOH operations, ensuring smooth service flow and adherence to quality standards.
  • Deliver superior service, manage guest experiences, respond efficiently to customer complaints, and maximize customer satisfaction.
  • Supervise and schedule shifts, conduct performance appraisals, train staff on customer service best practices, and motivate the team to perform at their best, especially during peak hours.
  • Assist with financial reporting duties, including expense reports, budget management, and inventory control.
  • Ensure compliance with health, sanitation, and safety regulations, and manage food safety protocols.
  • Promote wine sales, manage reservations, host guests, and upsell pairings and wine farm activities.
  • Oversee organising functions and events, coordinating with relevant departments for stock and operational requirements.
  • Regularly review FOH operations and staff performance to identify opportunities for improvement and implement necessary changes.

Requirements

  • Experience: Minimum of 3-5 years in a supervisory or management role in the hospitality industry, particularly in a high-volume restaurant or tasting room environment.
  • Education: Matric certificate required.
  • Skills: Strong leadership, communication, and interpersonal skills; good customer service; attention to detail; financial acumen including budgeting and cost management; knowledge of food safety and inventory management; proficiency in restaurant management software (e.g., POS systems, OpenTable, DinePlan).

Qualifications

Matric certificate required.

Salary & Benefits

Competitive salary based on experience. Opportunities for growth and development within the company. Training and support in a dynamic and professional environment.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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