Cape Town: Inbound Debt Sales Consultant posted by CallForce

January 14, 2026 Jobs in Cape Peninsula

CallForce

Western Cape

Other Sales/Marketing

Job Description

About the Role

Join CallForce as a Debt Collections Consultant and be part of a winning team, servicing our global client in the USA. As a high-performing individual with great communication and negotiation skills, you will take inbound calls and engage with high-profile clients to help them take control and get out of high debt.

Key Responsibilities

Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.
Manage customer accounts and calls by logging onto and updating the relevant collections systems.
Use the appropriate collections scripts and other tools available to verify clients’ identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.
For more complex accounts, analyze customers’ account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.
Negotiate settlements to receive payment on a certain percentage of the debt,
Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.

Requirements

2 years debt sales experience
Must have worked on international campaigns
Highly proficient in English, written and verbal.
Must have a neutral accent.
Must have knowledge of debt collection techniques
Have sound negotiation skills

Salary & Benefits

Basic salary of R7500, increased to R8500, after your first month with us
Highly competitive commission structure over and above the R8500 basic salary
Transport is provided as you will be working USA hours, 3pm to 4am
Fantastic growth opportunities

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How to Apply

If you are interested in joining our team, please submit your application. If you do not hear from us within 14 days of applying, kindly consider your application unsuccessful.

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About Other Sales/Marketing Jobs in Western Cape

In the Western Cape region of South Africa, the sales and marketing industry is dynamic and growing, driven by a thriving economy and increasing demand for products and services. Typically, roles in this field require a strong understanding of business principles, excellent communication skills, and the ability to work effectively with diverse stakeholders.

Generally, salaries for sales and marketing professionals in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges might include R300 000 – R500 000 per annum, while more senior roles could command salaries ranging from R600 000 – R1 million or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.

Common skills for sales and marketing professionals in Western Cape typically include strong communication and interpersonal skills, a solid understanding of market trends and consumer behavior, and proficiency in digital marketing tools and platforms. Additionally, candidates often need to be adaptable, resourceful, and able to work effectively under pressure. Other important skills may include data analysis, project management, and strategic thinking.

The sales and marketing industry is prevalent across various sectors, including financial services sector, technology industry, manufacturing sector, and more. Companies in these industries often require sales and marketing professionals with expertise in digital marketing, product development, and customer engagement.

For career development, a common progression path for sales and marketing professionals is to move from entry-level roles into senior positions, such as team leader or manager. With experience, candidates can also transition into specialist roles, such as brand management or digital marketing strategy. Furthermore, with ongoing education and training, sales and marketing professionals can stay up-to-date with the latest industry trends and technologies, positioning themselves for continued growth and advancement in their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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