Cape Town: Inbound Debt Sales Consultant posted by CallForce

March 10, 2026 Jobs in Cape Peninsula

CallForce

Western Cape

Other Sales/Marketing

Job Description

About the Role

Join CallForce as a Debt Collections Consultant and be part of our award-winning BPO service provider delivering innovative and customised contact centre solutions to the global market. You will be servicing our global client in the USA, working on high-profile debt collections campaigns.

Key Responsibilities

Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.
Manage customer accounts and calls by logging onto and updating the relevant collections systems.
Use the appropriate collections scripts and other tools available to verify clients’ identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.
For more complex accounts, analyze customers’ account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.
Negotiate settlements to receive payment on a certain percentage of the debt.
Carry out professional conversations and negotiations with clients, utilizing sound negotiation skills.

Requirements

2 years debt sales experience
Must have worked on international campaigns
Highly proficient in English, written and verbal
Neutral accent required
Knowledge of debt collection techniques necessary

Qualifications

No formal education or certifications are mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Sales/Marketing Jobs in Western Cape

In the Western Cape region of South Africa, the sales and marketing industry is dynamic and growing, driven by a thriving economy and increasing demand for products and services. Typically, roles in this field require a strong understanding of business principles, excellent communication skills, and the ability to work effectively with diverse stakeholders.

Generally, salaries for sales and marketing professionals in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges might include R300 000 – R500 000 per annum, while more senior roles could command salaries ranging from R600 000 – R1 million or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.

Common skills for sales and marketing professionals in Western Cape typically include strong communication and interpersonal skills, a solid understanding of market trends and consumer behavior, and proficiency in digital marketing tools and platforms. Additionally, candidates often need to be adaptable, resourceful, and able to work effectively under pressure. Other important skills may include data analysis, project management, and strategic thinking.

The sales and marketing industry is prevalent across various sectors, including financial services sector, technology industry, manufacturing sector, and more. Companies in these industries often require sales and marketing professionals with expertise in digital marketing, product development, and customer engagement.

For career development, a common progression path for sales and marketing professionals is to move from entry-level roles into senior positions, such as team leader or manager. With experience, candidates can also transition into specialist roles, such as brand management or digital marketing strategy. Furthermore, with ongoing education and training, sales and marketing professionals can stay up-to-date with the latest industry trends and technologies, positioning themselves for continued growth and advancement in their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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