Cape Town: L2 Support Engineer posted by Flink Recruitment

January 28, 2026 Jobs in Cape Peninsula

Flink Recruitment

Western Cape

Other IT/Computer

Job Description

About the Role

As an L2 IT Support Engineer, you will play a key role in supporting colleagues both in the UK and SA with their technical IT needs, ensuring smooth and secure operation of our IT systems and services. We are seeking an experienced IT professional to join our team in Cape Town, providing top-notch technical support and solutions to help our colleagues meet their goals.

Key Responsibilities

Providing 2nd line technical support to colleagues via phone, MS Teams, email and in-person
Diagnosing and resolving hardware and software issues
Managing and maintaining end-user devices including desktops, laptops, mobile devices and peripherals
Setup and configuration of new equipment and onboarding of new users
Administration of user accounts, permissions and access in Active Directory, Microsoft 365, and other internal systems
Monitoring and responding to service desk tickets in a timely and efficient manner against SLAs
Providing regular updates to colleagues on the status of their technical issues
Contributing to the development of new processes and procedures to improve the customer experience
Conducting regular system maintenance and updates
Collaborating with the wider IT team and escalating cases where required
Ensuring compliance with internal IT policies, procedures, and security protocols

Requirements

Proven experience in a technical support or helpdesk role
Experience working in an IT Support environment
Excellent verbal and written English
Experience with Microsoft Windows and Office suites, knowledge of macOS desirable
Familiarity with Microsoft 365, Active Directory, Exchange Online, Teams and SharePoint
Knowledge of basic networking principles
Familiarity with helpdesk ticketing systems
Ability to prioritise and handle multiple activities at any given time
Highly organised with excellent time management skills and attention to detail

Qualifications

Diploma or degree in a relevant field, such as computer science or information technology, is desirable but not essential
Relevant certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), would be an advantage

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Salary & Benefits

R25 000 per annum with benefits, medical aid, and provident fund.

Please note only shortlisted candidates will be contacted.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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