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Cape Town: Liaison Consultant – Luxury Furnishings & Finishes posted by Lumina Personnel

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Job Description

About the Role

Lumina Personnel is seeking a highly skilled and experienced Liaison Consultant to join our team in Cape Town. As a Luxury Furnishings & Finishes expert, you will be responsible for providing exceptional customer service, handling product claims, and supporting our sales team. If you have a passion for high-end architectural design finishing fabrics, textiles, and decor, and enjoy working with discerning clients, we encourage you to apply.

Key Responsibilities

  • Customer Satisfaction & Claims Management: Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.
  • Claims Investigation & Resolution: Conduct thorough investigations into claims, documenting findings and ensuring timely resolution.
  • Sales Team Support: Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.
  • Query Resolution: Address and resolve general customer and internal queries with professionalism and accuracy.
  • Administrative & Ad Hoc Tasks: Perform general administrative duties and assist with ad hoc tasks as required to support team operations.

Requirements

  • National senior certificate
  • Minimum 6 years experience in a similar role in customer service
  • Knowledge of textiles/fabric industry
  • Proven customer support experience
  • Excellent communication skills (written and verbal)
  • Problem solving skills
  • Ability to work under pressure in a fast-paced environment
  • Very good attention to detail
  • Exceptional Interpersonal skills
  • Ability to multitask, prioritize & manage time effectively

Qualifications

  • Minimum 6 years experience in customer service role

Salary & Benefits

R20 000 – R25 000 per annum, depending on experience. Negotiable with benefits (DOE).

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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