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Cape Town: On call Agent posted by CallForce

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Job Description

About the Role

Cape Town-based CallForce is seeking an experienced On-call Agent to join their team. As a key member of the administration service, you will provide robust and efficient support to healthcare teams in ensuring compliance policies and procedures are accurately and efficiently administered. With a strong focus on providing excellent customer service, this role requires a proactive and detail-oriented individual who can work effectively under pressure.

Key Responsibilities

  • Answering incoming calls and emails
  • Booking confirmations with clients
  • Handing immigration documents
  • Holding face-to-face interviews as and when required
  • Carrying out DBS checks and verifying ID checks within a timely manner
  • Managing and maintaining an internal database and external portals
  • Ensuring documents are up to date and uploaded onto the system
  • Working from reports ensuring renewals are completed on time without lapsing
  • Providing support on internal and external audits
  • General administrative duties

Requirements

  • Excellent communication skills both written and verbally
  • Extensive knowledge of Microsoft Office programs including Excel
  • Strong communication and time management skills
  • The ability to prioritise workloads and work towards strict deadlines
  • A keen eye for attention to detail
  • Experience of working in a fast-paced administrative environment

Qualifications

  • None specified in the original job description.

Salary & Benefits

  • No salary details are mentioned in the original job description.

About Medical Representative Jobs in Western Cape

As a Medical Representative in the Western Cape, you can expect to work in a dynamic and growing industry that is increasingly important for healthcare provision and pharmaceutical sales. The job market for medical representatives is typically competitive, with many qualified candidates vying for positions in various industries. Generally, medical representatives play a crucial role in promoting pharmaceutical products and services to healthcare professionals, educating them about the benefits and uses of medications.

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Typically, salaries for medical representatives in the Western Cape can vary widely depending on factors such as experience, company size, industry sector, and geographic location. While broad ranges are difficult to provide, it is common for early-stage representatives to earn between R400 000 and R600 000 per annum, while more senior professionals may earn upwards of R800 000 or more. However, salaries can fluctuate significantly depending on individual circumstances, and actual figures may be higher or lower than these ranges.

Common skills required for a medical representative role include excellent communication and interpersonal skills, the ability to build strong relationships with healthcare professionals, and a solid understanding of pharmaceutical products and their uses. Other key skills include market knowledge, product launch experience, and the capacity to navigate complex regulatory environments. In some cases, experience in sales, marketing, or a related field may also be beneficial.

Medical representatives are often employed by companies operating in various sectors, including financial services, technology industry, manufacturing sector, and pharmaceuticals. These roles typically involve promoting products to healthcare professionals, conducting training sessions, and providing product information. Experience in these sectors can provide valuable insights into the demands of the role and the types of industries that commonly employ medical representatives.

Career development opportunities for medical representatives are varied and often tied to industry trends. Typically, professionals in this field may progress to senior roles or take on specialized responsibilities such as training managers, leading product launches, or participating in strategic planning initiatives. Some may also choose to transition into related fields such as account management, sales leadership, or regulatory affairs.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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