South Africa: Butler/Waiter – Sj2613: Waterberg posted by Safari JOBS Ltd

About the Role

We are seeking a highly skilled and experienced Butler/Waiter to join our luxury boutique lodge in the Waterberg Biosphere Reserve, South Africa. As part of our guest-facing service team, you will be responsible for delivering warm, attentive, and seamless hospitality throughout the guest stay. The lodge is currently undergoing an extensive redevelopment, including the construction of new guest suites and the complete rebuild of the main lodge. We are looking for a mature, self-motivated individual who demonstrates strong work ethic, excellent problem-solving abilities, and a genuine passion for hospitality and the natural environment.

Key Responsibilities

• Welcome guests on arrival and conduct room and lodge orientation tours
• Manage guest schedules, activity times, and daily flow
• Assist with guest activities and ensure smooth coordination
• Deliver warm, attentive, and professional service throughout all dining experiences
• Support the kitchen team during busy periods to protect service flow
• Ensure dining areas remain clean, organised, and guest ready at all times
• Communicate guest requests promptly and accurately to all relevant departments
• Assist with bar service and preparation of drinks
• Make basic coffees, cocktails, and lodge standard beverages
• Serve guests, take drink orders, and use the POS system correctly and accurately
• Control bar stock, monitor usage, and report low stock promptly
• Execute regular stock takes with high accuracy and maintain organised storage
• Ensure bar areas remain clean, stocked, and well organised
• Step in during crises or high pressure moments (urgent turn downs, room resets, guest requests)
• Assist housekeeping when therapists are busy with spa treatments
• Maintain a team first attitude to ensure seamless guest service
• Anticipate guest needs and act proactively to protect the overall experience
• Assist other departments when needed
• Uphold lodge hygiene, safety, and presentation standards
• Report maintenance issues promptly
• Support operational flow during arrivals, departures, and peak service times

Requirements

• Relevant experience in lodge service, waitering, bar service, or guest hosting
• Ability to make basic coffees, cocktails, and drinks; bar experience essential
• Confident, well spoken, and comfortable interacting with international guests
• Understanding or speaking of the Afrikaans language
• South African wine knowledge
• Valid driver’s licence

Qualifications

None mentioned in original.

Salary & Benefits

Gross monthly salary, approx. R7,000.00 negotiable. DOE, qualifications etc not specified.

Working Conditions

• Remote, on-site living position with single accommodation; candidates must be comfortable living in a quiet, rural environment.
• Due to the nature of the accommodation and operational requirements: family, children, and pets cannot be accommodated.
• Must have access to Whatsapp video / Zoom / Microsoft Teams for initial interviews.
• Shortlisted candidates will be invited for an in-person interview at the property.
• Must be willing to potentially complete a personality and character assessment during the interview process.
• Must be willing to potentially undergo a criminal record check and polygraph examination prior to final appointment.

Requirements for Transport

• Successful candidates must be able to arrange their own transport for days off and personal errands.