Job Description
Bring your leadership expertise to one of Cape Towns most dynamic hospitality and entertainment environments. This is an opportunity to ensure world-class guest experiences while managing complex, high-traffic operations.
As Operations Duty Manager, you will oversee all front-of-house and guest-facing activities across the property ensuring smooth execution of daily operations, events, and promotions. Youll be accountable for service excellence, operational compliance, and coordination between internal teams and external partners to deliver a seamless customer journey.
What Youll Do
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Manage daily operational activities across multiple departments, including facilities, retail, and F&B.
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Conduct shift briefings, manage handovers, and ensure strong communication across teams.
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Implement and monitor service standards to maintain a premium guest experience.
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Oversee compliance with safety, health, and environmental regulations.
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Handle guest escalations, queries, and complaints with professionalism and urgency.
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Collaborate with marketing on promotions and events to enhance the guest experience.
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Ensure tenant and service provider performance aligns with brand and contractual standards.
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Compile and present operational reports and recommendations for improvement.
What You Bring
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Matric plus a 3-year Hotel School Diploma or equivalent.
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Minimum of 5 years experience, including 3 years in a management role within hospitality or retail operations.
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Proven ability to manage diverse teams and complex operations.
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Strong knowledge of hospitality systems (Opera, Micros, MS Office).
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Understanding of relevant legislation, including labour, risk, and safety.
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Analytical thinker with attention to detail and strong decision-making ability.
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Customer-centric approach with excellent interpersonal and communication skills.
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Availability to work shifts, weekends, and public holidays as required.
What Success Looks Like
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Operational efficiency maintained across all departments.
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Exceptional guest satisfaction and rapid resolution of escalations.
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Consistent adherence to brand, safety, and compliance standards.
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Strong collaboration across business units and service providers.
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Positive, motivated teams delivering on customer experience goals.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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