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Cape Town: Quality Assurance Analyst posted by CallForce

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Job Description

About the Role

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns. We are seeking a highly skilled and experienced individual to join our team, who will help us monitor outbound calls, develop, create, and implement quality processes and procedures, and provide recommendations for enhancements to training materials.

Key Responsibilities

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Partakes in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for staff.
  • Provides feedback to team leaders.
  • Prepares and analyses internal and external quality reports for management staff review.

Requirements

  • 2-3 years of experience in a QA role with international sales campaigns.
  • Excellent verbal, written, and interpersonal communication skills.
  • Exceptional listening and analytical skills.
  • Solid time management skills.
  • Creative ability & writing proficiency.
  • Ability to multitask and successfully operate in a fast-paced team environment.
  • Must adapt well to change and successfully set and adjust priorities as needed.

Salary & Benefits

Competitive salary details not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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