Job Description
About the Role
We are seeking an experienced Call Centre Sales Manager to lead our Customer Contact Centre in Cape Town, responsible for managing the Outbound Sales, Technical, and Client Retention teams, as well as the Inbound sales team. The successful candidate will be accountable for achieving business targets, managing client complaints, and driving business growth.
Key Responsibilities
- Manage Customer Service Levels for inbound calls and digital channels, ensuring service level agreements are consistently achieved.
- Manage email response times and customer communication standards.
- Drive the achievement of all new business and moving sales, retention, referral, and revenue targets as set by the business.
- Manage telesales operations and outbound sales campaigns to maximise lead conversion and revenue generation.
- Analyse sales campaign performance and implement corrective actions to improve results.
- Manage customer cancellations, retention activities, and client attrition to achieve business objectives.
- Achieve Business Save Efficiency and Save Effectiveness targets.
- Achieve company Operating Income (OI) and budget requirements.
- Achieve Business Rate Reduction budgets for Inland operations.
Requirements
- Tertiary qualification an advantage
- Relevant experience in an Operations Centre and/or training environment with specific focus on Sales and Client Retention and Communication, not less than 5 years
- Computer literacy (MS office suite)
- Code 08 Drivers Licence
Salary & Benefits
Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Western Cape
The sales industry in Western Cape is typically characterized by a competitive job market, with a high demand for skilled professionals who can drive revenue growth and build strong relationships with clients. Generally, the job market trends in this field are influenced by the overall economic climate and the specific needs of various industries.
In terms of salary expectations, it’s common to find sales positions paying salaries that range from around R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly based on individual circumstances.
Typically, a successful sales professional in Western Cape should possess a range of skills, including strong communication and interpersonal skills, the ability to build rapport with clients and colleagues alike, and a solid understanding of marketing principles and product knowledge. Common skills also include negotiation and closing techniques, sales strategy development, and data analysis and reporting. Additionally, proficiency in Microsoft Office and CRM software is often an added advantage.
The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ sales professionals in Western Cape. Other sectors, such as healthcare and education, also have a presence of sales roles.
In terms of career development, sales professionals in Western Cape can expect to progress through various stages, from entry-level sales positions to senior account management or sales leadership roles. Opportunities for training and professional development are often available, including sales certifications, product knowledge updates, and industry-specific conferences. As experience grows, so does the scope of responsibilities, with sales professionals taking on more complex sales strategies, managing larger client portfolios, and contributing to sales team performance metrics.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Job Alerts
Never miss a job! Get daily alerts matching your preferences.
📧 Why Subscribe?
- Get notified instantly when new jobs match your criteria
- No registration required - just your email
- Daily digest of relevant opportunities
- Free forever - never miss your dream job
- Unsubscribe anytime with one click
Your email is safe with us. We only send job alerts and never spam. Unsubscribe anytime with one click. No registration, no account required.
Jobseeker Tip
Apply early, keep your CV ready, and search using both job title and location. Example: Admin Johannesburg.
Interview tips
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Midrand: Credit Risk Analyst (IFRS 9) – Newly Qualified posted by Network Finance
Posted June 20, 2026
View jobJohannesburg North: Group Finance & Management Accountant posted by Network Finance
Posted June 20, 2026
View jobWestern Cape: CA(SA) Professionals posted by Network Finance
Posted June 20, 2026
View jobJohannesburg North: Software Manager posted by Network Finance
Posted June 20, 2026
View jobJohannesburg North: Director of Software posted by Network Finance
Posted June 20, 2026
View jobJohannesburg North: Cloud Engineer posted by Network Finance
Posted June 20, 2026
View job
Browse Employers
Job Alerts