Cape Town Region: Group Spa Operations Manager (Luxury Spa Group) – Cape Town posted by Phoenix Recruitment

About the Role

A reputable Cosmetic & Lifestyle Brand is seeking a dynamic Group Spa Operations Manager to expand and enhance its brand presence in Cape Town. As a passionate leader with experience in promoting luxury spa brands, you will play a crucial role in supporting the Director and Management team in achieving cohesive and efficiently run environments.

Key Responsibilities

• Drafting Protocols & SOP’s for both own Spas and clients
• Coordinate with the Trainer for any client or Spa training requests that are needed
• Research and implementing new ideas based on your research in the competitive markets
• Creating and updating Spa Menus for both our Spa’s and the Clients
• Training clients in knowledge base and therapy protocols
• Research & implement new ideas to promote brand presence and drive revenue opportunities
• Give online support to new and existing clients with your suggestions and ideas
• Setting up Targets and creating retail strategy with new fresh input
• Assist with the development of new products which may be popular by sharing new ideas and current trends
• Design new suggested therapies based on research
• Site visits to Spa’s if necessary and support Spa Managers with their operational requirements and challenges
• Conduct weekly communication meetings with all spa departments to discuss operations, promotions and planning
• Ensure upfront that travel arrangements are booked, accommodation, flights, transfers etc.
• Create checklists to ensure you prepare all products, manuals and documentation before your trip commence
• Represent the brand in a structured and professional manner
• Managing stock control and inventory checks
• Having a keen eye on budgets and budgetary changes
• Communicating changes in an order process to relevant parties
• Ensuring that health and safety regulations are followed
• Creating and monitoring projects and teams for new spa clients which will include the concept, design and set up of the property
• Reviewing workloads and manpower to ensure targets are met
• Supporting the CEO or executive team’s vision and process ideals
• Ensuring staff working on processes are happy and operating efficiently
• Supporting all functions of the business to work together

Requirements

• Bachelor’s degree in Spa Management, Hospitality Management, Business Administration or related field
• At least 5 years’ experience in spa management, with proven leadership in a luxury / high-end setting
• Understanding of treatments, products, wellness philosophies and trends
• Leadership & Team Management: Motivating, training, scheduling, performance management, and conflict resolution skills
• Financial Acumen: Budgeting, P&L management, cost control, inventory and financial reporting skills
• Customer Service: Passion for guest experience, handling complaints tactfully, building client relationships skills
• Excellent verbal and written skills for guests, staff, and management
• Marketing: Developing promotions, strategies, and managing market positioning skills
• Problem-Solving: Ability to stay calm, professional, and find solutions under pressure
• Attention to Detail: Meticulousness in service delivery and presentation
• Contribute to a healthy Team Culture and display teamwork consistently

Qualifications

• Completed Bachelor’s degree in Spa Management, Hospitality Management, Business Administration or related field
• At least 5 years’ experience in spa management, with proven leadership in a luxury / high-end setting
• Understanding of treatments, products, wellness philosophies and trends

Salary & Benefits

• Salary: Negotiable based on experience (please note that this is not explicitly mentioned in the original job posting)
• Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid leave.