About the Role

As a Hotel Head Concierge at our Ultra Luxury Large 5* Hotel in Cape Town, you will be responsible for managing the Concierge Department and ensuring the smooth operation of all guest services. You will act as a ‘One Point Contact’ for all in-house guests, providing personalised, prompt, and flawless service to all guests. This is an excellent opportunity to develop relationships with restaurants, tour operators, and other stakeholders to facilitate the fulfilment of guests’ requests.

Key Responsibilities

• Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
• Provide accurate information to guests in a courteous manner; fill all reasonable guest requests and requirements; anticipate guests’ needs.
• Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
• Properly handle incoming and outgoing mail, packages, and faxes.
• Stay self-informed on activities available in the city and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
• Keep the Head Concierge and Senior Management well informed of any guest’s concerns or complaints, and action taken.
• Maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front desk and lobby.
• Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
• Work closely with Valet Parking associates to ensure smooth handling of guests and customer vehicles.
• Work closely with bell attendants to ensure smooth handling of guest luggage, message delivery, and/or special requests.

Requirements

• 4 – 5 years in a similar position in comparable hotels
• Graduates from reputed hotel management schools
• Valid PDP Drivers License

Qualifications

None specified

Salary & Benefits

Not mentioned

About the Role

As the Hotel Head Concierge at our Ultra Luxury 5* Hotel in Cape Town, you will be responsible for managing the Concierge Department and ensuring the smooth operation of all guest services. You will act as a ‘One Point Contact’ for all in-house guests, handling requests, complaints, and feedback in a prompt and flawless manner.

Key Responsibilities

• Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
• Provide accurate information to guests in a courteous manner, filling reasonable guest requests and anticipating their needs.
• Take messages for in-house or arriving guests according to procedures, with an emphasis on accuracy and proper follow-up.
• Handle incoming and outgoing mail, packages, and faxes.
• Stay self-informed on city activities and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
• Maintain the Concierge Desk and storage areas in an orderly manner, directing bell and door staff in their maintenance.
• Assist in the reconciliation of charges originating from the Concierge Desk.
• Work closely with Valet Parking associates to ensure smooth handling of guests and customer vehicles.
• Collaborate with bell attendants to ensure smooth handling of guest luggage, message delivery, and special requests.
• Display a high level of integrity and professionalism at all times in dealing with guests, employees, and outside contacts.

Requirements

• 4 – 5 years in a similar position in comparable hotels
• Graduates from reputed hotel management schools
• Valid PDP Drivers License

Qualifications

• No qualifications mentioned in the original job description.

Salary & Benefits

No salary information is provided in the original job description.

Language Proficiency

• Fluent in English (required)
• Additional language skills are advantageous but not required.

Knowledge & Skills

• Proficiency in Front Office tasks
• Good networking skills
• Good organizing skills
• Ability to operate computer systems with ease (knowledge of Microsoft Office & Amadeus)
• Ability to remain calm and composed in difficult situations
• Understanding of travel and the tourism industry

Key Customers

• Immediate team, managers, and associates from support departments
• Internal and external guests