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Cape Town Region: Junior Support Analyst – Core Retail Systems posted by Cape Union Mart International Ltd

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Job Description

About the Role

As a Junior Support Analyst for Core Retail Systems, you will play a vital role in providing process and technical support to end-users across the organisation. You will be responsible for troubleshooting, diagnosing, and resolving system issues, supporting system enhancements, and ensuring a consistently high level of customer satisfaction.

Key Responsibilities

  • Provide process and technical support for PLM, Oracle Merchandise, and Supply Chain systems, ensuring effective resolution of incidents and problems
  • Participate in after-hours standby and support where required
  • Analyse system issues, identify root causes, and recommend appropriate solutions
  • Define, execute, and document test plans and test procedures to support system changes and enhancements
  • Execute test cases to validate system improvements prior to deployment
  • Assist with technical administration, configuration, and system maintenance in collaboration with third-party vendors
  • Perform system administration, housekeeping, and routine operational tasks
  • Assist with end-user support and training, including onboarding and guidance on system usage

Requirements

  • Education: Grade 12 or equivalent (Essential)
  • Relevant tertiary qualification in Information Technology, Information Systems, or a related field (Essential)

Qualifications

  • No qualifications mentioned.

Salary & Benefits

  • Salary details not mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Western Cape

The IT and computing industry is a thriving sector in Western Cape, with many opportunities available to those interested in pursuing a career in this field. Generally, the job market in this area tends to be competitive, with a high demand for skilled professionals who can meet the technological needs of various industries. Typically, these roles involve working on software development, system administration, and data analysis.

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When it comes to salary expectations, it’s difficult to pinpoint exact figures due to varying factors such as experience, company size, and industry sector. However, broad ranges are possible. For example, entry-level positions in IT typically range from R300 000 to R500 000 per annum, while more senior roles can command salaries between R600 000 and R1 million or more, depending on the individual’s qualifications and experience. Experienced professionals can also expect to earn higher salaries, often above R1 million, especially if they are in high-demand positions.

Common skills required for IT roles include proficiency in programming languages such as Java, Python, and C++, as well as experience with software development methodologies like Agile and Scrum. Strong understanding of database management systems, cloud computing platforms, and data analysis tools is also highly valued. Additionally, excellent problem-solving skills, strong communication abilities, and a commitment to ongoing learning and professional development are essential for success in this field.

The IT industry is commonly found in various sectors, including the technology industry, financial services sector, manufacturing sector, and government institutions. These industries often require IT professionals to design, develop, and implement software solutions that meet their specific needs. In addition to traditional roles like software development, there are also opportunities for IT professionals to work in consulting, testing, and support.

For those interested in advancing their careers, opportunities exist for professional growth and development. Many companies offer training programs, mentorship schemes, and networking events to help employees develop new skills and stay up-to-date with industry trends. With experience, individuals can move into leadership positions or start their own IT consulting businesses. Furthermore, certifications like CompTIA A+, Cisco CCNA, and Microsoft MCSA demonstrate a commitment to professional development and can enhance job prospects.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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