Cape Town Region: Reservations Agent (Inbound Dmc) – Cape Town posted by Phoenix Recruitment

January 28, 2026 Jobs in Cape Peninsula

Phoenix Recruitment

Western Cape

Catering / hospitality

Job Description

About the Role

Leading Inbound DMC based in Cape Town is seeking a dynamic and driven Reservations Agent to join their team. As a key member of the Leisure Groups Team, you will play a crucial role in crafting unique and memorable travel experiences across Southern Africa.

Key Responsibilities

Set up and manage Block-Booking Allotments in collaboration with the GMO.
Recommend and manage alternative suppliers / products that align with company requirements.
Maintain Block-Bookings for Series and ADHOC groups and update allotment grids.
Monitor and manage Block-Booking inventory, ensuring updates for both FIT and ADHOC bookings.
Ensure adherence to cancellation policies.
Provide booking statuses upon request for tour block-bookings.
Inform Groups & Product departments of any supplier changes (e.g., closures, renovations).
Assist the department with Product-related requests
Notify Consultants and follow up on supplier deposit payments.
Cancel services before release dates as per tour availability and update grids.
Negotiate with suppliers with strict policies before incurring charges.
Cancel suppliers for unconfirmed tours and update grids.
Ensure duplicate or unwanted suppliers are cancelled.
Arrange extra services as required (e.g., restaurant reservations, activities like kayaking).
Book tour extensions
Quoting Support Prepare supplier rate comparisons for the current vs. previous year, including increase ratios.
Evaluate rate increases and provide a comparative analysis to Management.
Assist in negotiating supplier rates with the Product department to secure better pricing.
Input contracted rates into Tour Quoting and Invoice Calculation Templates.

Requirements

Diploma or degree in Tourism, Hotel Management or Events Management.
Minimum of 5 years of experience in Group Travel or Hotel Reservations.
In-depth knowledge of South Africa as tourism destinations.
Proven ability to manage complex bookings and to handle pressure and tight deadlines.
Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
A proactive, problem-solving attitude and ability to work independently as well as part of a team.
Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
Ability to establish and maintain effective working relationships with both clients and suppliers.

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Qualifications

Diploma or degree in Tourism, Hotel Management or Events Management

Salary & Benefits

Competitive salary with performance-based incentives. Opportunities for Career Growth and Development. Travel perks and discounts. A dynamic and supportive work environment.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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