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Cape Town Region: Reservations & Guest Experience Specialist I Cape Town posted by J D Specialized Recruitment

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Job Description

is currently assisting a luxury lodge and wellness retreat in sourcing a highly skilled, experienced and guest-focused based in Cape Town to join their team. From the very first enquiry, you will engage with discerning travelers seeking more than just a stay, but meaningful, personalized experiences. Your ability to listen intuitively and connect with guests will be key to shaping their journey. Combining emotional intelligence with strong commercial awareness, you will guide guests toward the most suitable experiences while driving conversions and revenue. You will manage reservations end-to-end, from handling enquiries and converting bookings to coordinating pre-arrival details and special requests with operational teams. Responsibilities · Act as the primary point of contact for all reservation enquiries · Create personalised pre-arrival communication to enhance the guest experience · Convert enquiries into confirmed bookings through confident, guest-centric sales techniques · Maximise revenue through upselling of suites, villas, and curated experiences · Maintain detailed knowledge of rates, packages, and seasonal offerings · Liaise with operations teams to ensure seamless guest experiences · Stay informed on all property offerings and experiences Requirements · Minimum 2–3 years’ experience in a reservation’s role within luxury hospitality · Previous experience in a lodge, safari, or nature-based property environment advantageous · Proven ability to convert enquiries and drive occupancy · Excellent written and verbal communication skills · Strong administrative skills with high attention to detail · Ability to work independently · Experience with Opera PMS ➡️ PLEASE NOTE – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you.

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How to Apply

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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