Cape Town: S3 Team Lead (Manager) — Projects, Automation & Cloud Delivery posted by Ello Technology (Pty) Ltd

About the Role

S3 Team Lead (Manager) Projects, Automation & Cloud Delivery role at Ello Technology (Pty) Ltd is a leadership position that requires delivering projects cleanly, reducing rework, and driving measurable outcomes to create real client value and commercial impact.

Key Responsibilities

### Project Delivery Leadership (Core)

• Own the S3 project pipeline: prioritisation, resource planning, delivery cadence
• Ensure every project has: scope, plan, timeline, risks, comms plan, sign-off criteria
• Drive weekly project reviews and unblock delivery
• Ensure change control and rollback planning for risky work
• Manage stakeholder expectations and client communication standards

### Scoping and Handoff Discipline (Core)

• Produce clean technical scope and BOMs (no ambiguity)
• Ensure scope is approved before work begins
• Prevent scope creep by enforcing change requests and approvals
• Deliver crisp handoffs to BU Sales Consultant for quote procurement invoicing

### Automation and Cloud Delivery (Core)

• Own cloud and automation standards (templates, naming, permissions, security)
• Ensure automations are reliable, monitored where needed, and documented
• Ensure client adoption: training, guides, handover, success criteria
• Track and report outcomes (time saved, reduced manual work, improved process)

### Quality Assurance and Documentation (Non-Negotiable)

• Build/maintain SOPs for recurring project types and automations
• Implement QA gates: peer review, testing, sign-off checklists
• Ensure documentation is complete before project closure
• Build and maintain reusable project templates and runbooks

### People Leadership

• Set clear roles, ownership, and expectations for S3 team members
• Run weekly 1:1s and performance development plans
• Coach delivery discipline, documentation habits, and client comms
• Hire/interview input where needed

### Cross-BU Collaboration (Decentralised Command)

• Coordinate with S1/S2 on dependencies and handovers
• Ensure S3 work does not break operations (handover discipline)
• Work with embedded BU Sales Consultant to ensure commercial execution is clean

KPIs / Scorecard

### Weekly + Monthly

#### Delivery Performance

• Projects delivered on time (%)
• Projects delivered on scope (%)
• Rework rate (post-project tickets/incidents attributable to delivery)
• Change failure rate (changes causing incidents)
• Project cycle time (scope delivery sign-off)

#### Quality & Documentation

• Documentation completeness score (runbooks, diagrams, configs, user guides)
• SOP compliance audit score
• QA pass rate (peer review/testing/checklists)
• Client sign-off rate without rework

#### Automation Outcomes

• Automations shipped per month (by priority)
• Adoption completed (%) with training/handover
• Measurable impact reported (hours saved, process steps removed)

#### Commercial / Billable Capture

• Scope/BOM handoff quality score to BU Sales Consultant
• Missed billing incidents due to poor scope/handoff (target: 0)
• Invoicing accuracy and timeliness

Non-Negotiables

### Behavioural Rules

• No project starts without scope and approval
• No project closes without documentation and handover
• No hero culture: systems and templates beat memory
• Scope creep is managed through change control, not goodwill
• Reporting is factual and scoreboard-driven

30 / 60 / 90-Day Plan

### Decentralised Command Aligned

#### Days 030: Stabilise Delivery + Enforce Scoping Standards

• Audit active projects, overdue items, and top rework causes
• Implement project templates + scoping checklist + handover checklist
• Define change control rules and project governance rhythm
• Build S3 weekly scoreboard and review cadence
• Quick wins: clean up the worst project risks and unblock delivery

#### Deliverables by Day 30

• S3 project templates (scope, plan, risk, comms)
• Scoreboard live weekly
• Definition of Done checklist published
• Reduced project chaos and clearer priorities

#### Days 3160: Improve Predictability + Reduce Rework

• Implement QA gates and peer review discipline
• Reduce rework by fixing top 10 recurring delivery failures
• Improve client comms and sign-off process
• Establish automation delivery standards (build + test + handover)

#### Deliverables by Day 60

• Higher on-time delivery trend
• Lower rework trend
• Automation standards and handover process running

#### Days 6190: Scale Throughput + Measurable Outcomes

• Mature delivery machine with consistent templates and governance
• Tighten commercial handoffs to embedded BU Sales Consultant (scope/BOM quality)
• Ensure adoption outcomes are measured and reported
• Build S3 playbook for repeatable project types

#### Deliverables by Day 90

• Predictable delivery engine with measurable improvements
• Reduced post-project incidents
• Strong commercial discipline and clean invoicing handoffs

Benefits

### Earning Potential

• Your