Cape Town: S3 Team Lead (Manager) — Projects, Automation & Cloud Delivery posted by Ello Technology (Pty) Ltd

About the Role

S3 Team Lead (Manager) Projects, Automation & Cloud Delivery at Ello Technology (Pty) Ltd aims to deliver high-value change work that makes clients stronger by providing predictable, profitable delivery of projects, automation, and cloud adoption and optimization.

Key Responsibilities

* Project Delivery Leadership (Core)

• Own the S3 project pipeline: prioritisation, resource planning, delivery cadence
• Ensure every project has: scope, plan, timeline, risks, comms plan, sign-off criteria
• Drive weekly project reviews and unblock delivery
• Ensure change control and rollback planning for risky work
• Manage stakeholder expectations and client communication standards

* Scoping and Handoff Discipline (Core)

• Produce clean technical scope and BOMs (no ambiguity)
• Ensure scope is approved before work begins
• Prevent scope creep by enforcing change requests and approvals
• Deliver crisp handoffs to BU Sales Consultant for quote procurement invoicing

* Automation and Cloud Delivery (Core)

• Own cloud and automation standards (templates, naming, permissions, security)
• Ensure automations are reliable, monitored where needed, and documented
• Ensure client adoption: training, guides, handover, success criteria
• Track and report outcomes (time saved, reduced manual work, improved process)

* Quality Assurance and Documentation (Non-Negotiable)

• Build/maintain SOPs for recurring project types and automations
• Implement QA gates: peer review, testing, sign-off checklists
• Ensure documentation is complete before project closure
• Build and maintain reusable project templates and runbooks

* People Leadership

• Set clear roles, ownership, and expectations for S3 team members
• Run weekly 1:1s and performance development plans
• Coach delivery discipline, documentation habits, and client comms
• Hire/interview input where needed

* Cross-BU Collaboration (Decentralised Command)

• Coordinate with S1/S2 on dependencies and handovers
• Ensure S3 work does not break operations (handover discipline)
• Work with embedded BU Sales Consultant to ensure commercial execution is clean

Requirements

* Strong delivery leadership skills

* Experience in project management, automation, or cloud delivery

* Excellent communication and stakeholder management skills

* Ability to drive change and improve processes

Qualifications

* Bachelor’s degree in Computer Science, Engineering, or related field (Matric not required)

Salary & Benefits

Salary will be competitive, market-related, aligned to leadership level. Benefits include opportunity for growth, performance recognition, career development, and meaningful work.

KPIs / Scorecard

Weekly:

• Projects delivered on time (%)
• Projects delivered on scope (%)
• Rework rate (post-project tickets/incidents attributable to delivery)
• Change failure rate (changes causing incidents)
• Project cycle time (scope delivery sign-off)

Monthly:

• Automations shipped per month (by priority)
• Adoption completed (%) with training/handover
• Measurable impact reported (hours saved, process steps removed)

Quarterly:

• Commercial/Billable Capture score to BU Sales Consultant

Non-Negotiables

* Behavioural Rules:

• No project starts without scope and approval
• No project closes without documentation and handover
• No hero culture: systems and templates beat memory
• Scope creep is managed through change control, not goodwill
• Reporting is factual and scoreboard-driven