Job Description
About the Role
We are seeking a highly skilled ServiceNow Managed Services Analyst to join our team in Cape Town, South Africa. As a key member of our IT operations team, you will play a crucial role in maintaining the health, performance, and security of our Company’s ServiceNow platform. With your technical expertise and problem-solving skills, you will help us deliver exceptional service management capabilities and drive continuous improvement initiatives.
Key Responsibilities
- Perform daily platform monitoring, health checks, and performance reviews.
- Deliver patching, plugin updates, and security reviews.
- Investigate and resolve incidents, defects, and platform errors.
- Support CMDB inspections, contributing to data quality and alignment with CSDM standards.
- Track and report on license consumption, highlighting optimisation opportunities.
- Contribute to the delivery of enhancements and backlog items for continuous improvement.
- Assist with governance and compliance activities, including MFA, access controls, and audit readiness.
- Research new ServiceNow features and modules, preparing recommendations for review.
- Support testing, documentation, and knowledge transfer as part of platform enhancements.
- Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly.
Requirements
- Hands-on experience with ServiceNow administration or support.
- Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB).
- Knowledge of CMDB structure, data quality, and the CSDM framework.
- Familiarity with ITIL processes and IT service management.
- Strong problem-solving skills with attention to detail.
- Ability to work collaboratively in a team environment.
- ServiceNow Certified System Administrator (CSA) or working towards it.
Qualifications
- Bachelor’s degree (not specified, so skipping this section)
Salary & Benefits
- Basic salary: R40 000 – R45 000 per annum
- Medical Aid, provident fund, and income protector benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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