Cape Town: Web Junior Technical Support Agent posted by Hire Resolve
Posted on 2025-08-25 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Hire Resolve is looking for a Web Junior Technical Support Agent to join their team in Cape Town, WC. The client is looking for a technically skilled (IT) candidate with all-round problem-solving abilities for the position of Technical Support Agent. The duties of the Support Agent include troubleshooting and problem-solving IT / ISP related issues our customers may have.
The Agent is expected to display good interpersonal skills as they will interact with customers and colleagues from various departments and executive levels. They will be required to comprehend, diagnose and resolve technical tasks independently; and assess the internet connectivity needs of our customers.
Job Description:
- Office bound Agent accepting and responding to chat messages, emails/tickets and inbound calls. The candidate will be working in an IT / ISP environment supporting residential end users and businesses. The candidate will join our technical team comprising of Network
- Technicians, a Network Administrator and a Network Engineer.
Roles & Responsibilities:
- Provide chat, email and/or telephonic support to end users and businesses
- Troubleshoot Internet related connectivity issues as reported by our customers
- Provide general sales info to customers as required
- Configuring customer equipment for the installation teams
- Test and booking-in of faulty hardware (routers, switches, beams etc) to suppliers
- Scheduling and assigning equipment and services to installations on our CRM system
- Working with other IT, ISP & Sales support personnel in maintaining the efficiency of tasks
- Updating customer profiles with any changes regarding the technical support offered
Requirements:
- A+ and N+
- Basic Networking Diploma or similar
- Experience and/or understanding of navigating through Windows 10 and up
- Knowledge of using and installing Microsoft Office suite software
- Work experience in an ISP support environment (advantageous)
- MikroTik knowledge (highly advantageous)
If you would like to apply for this position, kindly forward your CV to Gaby Turner at *****@*****.co.za or you may forward your CV to *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other IT/Computer Jobs
Browse Hire Resolve Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Senior Mobile Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior Mobile Developer in Cape Town!We require a candidate withbull Min of 5 years in a similar role...
View Job
Senior Mobile Developer
Cape Town: Senior C++ and Python Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior C and Python Developer in Cape Town!We require a candidate withbull C and Python programming and...
View Job
Senior C++ and Python Developer
Cape Town: PHP Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a PHP Developer in Cape TownWe require a candidate withbull 3-5 years experience bull Must have backend...
View Job
PHP Developer
Cape Town: Customer Service Associate posted by CallForce
Join our team of customer service associates within an award-winning employment experience amp company culture, as we strive to create customer experience...
View Job
Customer Service Associate
Cape Town: Mobile Developer Technical Lead posted by Goldman Tech
Job DescriptionLooking for a Senior Mobile Developer with iOS and Android experience who will lead, develop and execute on the development pipeline. If you...
View Job
Mobile Developer Technical Lead
Cape Town: PHP Developer posted by Goldman Tech
Job DescriptionLooking for a brilliant PHP Developer who is and can be client facing - if you are able to deal with clients and develop at the same time...
View Job
PHP Developer
Cape Town: Java Developer posted by Goldman Tech
Job DescriptionLooking for 3 Java Developers who are competent in joining a team of bright sparks who are working on a new challenging project. if you enjoy...
View Job
Java Developer
Cape Town: Research & Data Processing Administrator – Remote position – South Africa posted by Employ Africa Group
Our client is seeking to employ candidates to join their Data Research and Processing team. The ideal person has a tertiary degree or similar andor have the...
View Job
Research & Data Processing Administrator – Remote position – South Africa
Cape Town: Technical Engineer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Technical Engineer in Cape TownWe require a candidate withbull 3-5 years experience as a systems...
View Job
Technical Engineer
Cape Town: Native Android Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Native Android DeveloperWe require a candidate withbull Bachelors degree in a related technical...
View Job
Native Android Developer
Cape Town: Angular Full Stack Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for an Angular Full Stack DeveloperWe require a candidate withbull 3 year tertiary qualification Engineering,...
View Job
Angular Full Stack Developer
Cape Town: Senior Bookkeeper posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior Bookkeeper based in Cape Town We require a candidate withbull Tertiary education, preferably...
View Job
Senior Bookkeeper
Cape Town: Senior Tax Compliance Manager posted by Goldman Tech
Job DescriptionOne of our clients is looking for a Senior Tax Compliance Officer to run their tax department. They are looking for someone with experience...
View Job
Senior Tax Compliance Manager
Cape Town: Java Engineer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Java Engineer in Cape Town!We require a candidate withbull 3-5 years of Java experience in a web...
View Job
Java Engineer
Cape Town: Senior NodeJS Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior NodeJS Developer in Cape TownWe require a candidate withbull Must have NodeJS, JavaScript, AWS,...
View Job
Senior NodeJS Developer
Cape Town: Mid to Senior PHP Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Mid to Senior PHP Developer in Cape TownWe require a candidate withbull Must have PHP, Docker, MySQL,...
View Job
Mid to Senior PHP Developer
Cape Town: Senior NodeJS Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior NodeJS Developer in Cape Town!We require a candidate with experience inbull NodeJS bull...
View Job
Senior NodeJS Developer
Cape Town: Customer Service Representative posted by CallForce
Join our team of customer service associates within an award-winning employment experience amp company culture, as we strive to create customer experience...
View Job
Customer Service Representative
Cape Town: Embedded Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for Embedded Developer in Cape TownWe require a candidate withbull B.TechB.Sc Electronic Engineering degree...
View Job
Embedded Developer
Cape Town: Recruitment Consultants posted by CallForce
Recruitment ConsultantsCallforce is an Award Winning BPO service provider delivering innovative and customized contact Centre solutions from SA to the...
View Job
Recruitment Consultants
Cape Town: Talent Acquisition Specialist posted by CallForce
TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings...
View Job
Talent Acquisition Specialist
Cape Town: Senior Accountant posted by Goldman Tech
Job DescriptionAn exciting opportunity exists with a Cape Town based firm for a Senior Accountant !We require a candidate withbull Completed SAICASAIPA...
View Job
Senior Accountant
Cape Town: Social Worker – NPO posted by Zeebra Junction Specialist Recruitment
Overview My Client a Well established NPO with a Facility Establishment in Cape Town which offers Care for the Aged Assisted care as well as Childcare, is...
View Job
Social Worker – NPO
Cape Town: Senior UX Designer posted by Goldman Tech
Job DescriptionWe have an amazing remote opportunity for a Senior UX Designer!We require a candidate withbull BSc. Computer Sciences or National Diploma in...
View Job
Senior UX Designer
Cape Town: Senior C# Developer posted by Goldman Tech
Job DescriptionWe have an amazing remote opportunity for a Senior C Developer!We require a candidate withbull BSc. Computer Sciences or National Diploma in...
View Job
Senior C# Developer