Job Description
Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
- Responsible for resolution of customer queries with high professionalism
- First response on Social media platforms such as Facebook, Twitter, Instagram etc.
- Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
- Assist and resolve incidents according to processes and procedures.
- Ensure excellent customer service and effective and efficient problem-solving.
- Preserve and build relationship with customers and other stakeholders on behalf of the business.
- Effectively follow up on emails etc. including other key commitments made to clients.
- Reduce escalated incidents in line with SOPs and policy.
- Provide exceptional support in writing
- Submit reports including progress reports and analysis of information and statistics.
- Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
- Matric/NQF Level 4 Equivalent
- Excellent comprehensive skills
- Excellent writing and reading skills
- Excellent typing skills
- Be social savvy
- Previous experience is advantageous
- Leadership and communication skills
- Good presentation skills both verbally and written
- Stable internet connection at home
- 6 months Customer service experience
- 6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months’ probation – once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Western Cape
When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.
Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.
Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.
Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.
For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always arrive 10-15 minutes early for interviews to show punctuality and reliability.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: Warehouse Manager
Duties: Operations: Ensure the development of systems and procedures for operating and managing physical warehouse, human resources and equipment in…
View JobGeorge: Financial Manager
Job Responsibilities: Management of full financial function. Provide financial reports and interpret financial information to managerial staff while...
View JobCape Town: General Assistant posted by Isilumko Staffing
We are recruiting on behalf of our client, a leading manufacturer specializing in high-quality aluminium doors, windows, and sliding doors.…
View JobCape Town: Data Capturer posted by Isilumko Staffing
We are seeking candidates with the skills and drive to excel in a fast paced environment for our client in…
View JobCape Town: Reach truck operator posted by Isilumko Staffing
We are currently seeking skilled Reach Truck Operators who have completed matric (Grade 12) to join our warehouse operations team.Responsibilities:Safely...
View JobCape Town: General worker posted by Isilumko Staffing
Are you a dedicated woman with warehouse experience but dont have a matric certificate? We have a fantastic job opportunity…
View Job
Browse Employers
Job Alerts