Menu Close

Cape Town: Social Media Consultant posted by CallForce

Advertisement



Job Description

Title: Social Media Support Customer Service Representative

Role description and duties:

Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism
  • First response on Social media platforms such as Facebook, Twitter, Instagram etc.
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according to processes and procedures.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on emails etc. including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support in writing
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Requirements:

  • Matric/NQF Level 4 Equivalent
  • Excellent comprehensive skills
  • Excellent writing and reading skills
  • Excellent typing skills
  • Be social savvy
  • Previous experience is advantageous
  • Leadership and communication skills
  • Good presentation skills both verbally and written
  • Stable internet connection at home
  • 6 months Customer service experience
  • 6 months Social Media Experience

Salary and rates including allowances, incentives: R35 per Hour for the first 3 months’ probation – once deemed competent you will earn a basic salary of R7 000.00 per month

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays

View Job  Soshanguve: Personal Assistant posted by SANCA PRETORIA/SOSHANGUVE

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

View Job  Paarl: Demand Planner posted by Hire Resolve

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Consider temporary or contract work to gain experience and potentially convert to permanent roles.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Johannesburg: Export Sales Engineer

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Johannesburg: Associate posted by Hire Resolve

Jobs in Central Johannesburg March 16, 2026
Accounting Hire Resolve Other Finance

Career Opportunity: Associate (Corporate Finance/Private Equity)Position: Associate Location: JHB Metropolitan Area, South Africa Industry: Investment...

View Job

Cape Town: Accounts Clerk posted by Hire Resolve

Jobs in Cape Peninsula March 16, 2026
Auditing Hire Resolve

Career Opportunity: Accounts Clerk (Accounts Payable & Inventory Support)Location: Cape Town (Onsite)Industry: Manufacturing (FMCG Focus) Salary:...

View Job

Durban: Bank Reconciliation Clerk posted by Hire Resolve

Jobs in Durban March 16, 2026
Accounting Hire Resolve Other Finance

A leading financial institution is seeking a Bank Reconciliation Clerk to join their dynamic Finance team. The ideal candidate will…

View Job

Johannesburg: Full-Stack Developer posted by Hire Resolve

Jobs in Central Johannesburg March 16, 2026
Computer Hire Resolve Other IT

A leading Telecommunications and Regulatory service provider is seeking a Senior Full-Stack Developer to lead the development and maintenance of…

View Job

Vaalwater: Field Guide posted by Craven Cottage CC

Jobs in Limpopo March 16, 2026
Craven Cottage CC Game Ranger

Duties: Daily Game DrivesHorse mounted safari tripsHosting DutiesGuest activity and airport transfersAssistance around the lodge in other departments if...

View Job

Johannesburg: Associate posted by Hire Resolve

Jobs in Central Johannesburg March 16, 2026
Accounting Hire Resolve Other Finance

Career Opportunity: Associate (Corporate Finance/Private Equity)Position: Associate Location: JHB Metropolitan Area, South Africa Industry: Investment...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Social Media Consultant posted by CallForce

Advertisement



Job Description

Title: Social Media Support Customer Service Representative

Role description and duties:

Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism
  • First response on Social media platforms such as Facebook, Twitter, Instagram etc.
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according to processes and procedures.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on emails etc. including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support in writing
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Requirements:

  • Matric/NQF Level 4 Equivalent
  • Excellent comprehensive skills
  • Excellent writing and reading skills
  • Excellent typing skills
  • Be social savvy
  • Previous experience is advantageous
  • Leadership and communication skills
  • Good presentation skills both verbally and written
  • Stable internet connection at home
  • 6 months Customer service experience
  • 6 months Social Media Experience

Salary and rates including allowances, incentives: you will earn a basic salary of R7 000.00 per month

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays

View Job  White River: Urgent Assistant Finance Manager, White River (2424) posted by HotelJobs

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

View Job  Durban: Electrician posted by Hire Resolve

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Quantify your achievements on your CV using numbers and percentages where possible.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Johannesburg: Graphic Designer posted by Hire Resolve

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Johannesburg: Associate posted by Hire Resolve

Jobs in Central Johannesburg March 16, 2026
Accounting Hire Resolve Other Finance

Career Opportunity: Associate (Corporate Finance/Private Equity)Position: Associate Location: JHB Metropolitan Area, South Africa Industry: Investment...

View Job

Cape Town: Accounts Clerk posted by Hire Resolve

Jobs in Cape Peninsula March 16, 2026
Auditing Hire Resolve

Career Opportunity: Accounts Clerk (Accounts Payable & Inventory Support)Location: Cape Town (Onsite)Industry: Manufacturing (FMCG Focus) Salary:...

View Job

Durban: Bank Reconciliation Clerk posted by Hire Resolve

Jobs in Durban March 16, 2026
Accounting Hire Resolve Other Finance

A leading financial institution is seeking a Bank Reconciliation Clerk to join their dynamic Finance team. The ideal candidate will…

View Job

Johannesburg: Full-Stack Developer posted by Hire Resolve

Jobs in Central Johannesburg March 16, 2026
Computer Hire Resolve Other IT

A leading Telecommunications and Regulatory service provider is seeking a Senior Full-Stack Developer to lead the development and maintenance of…

View Job

Vaalwater: Field Guide posted by Craven Cottage CC

Jobs in Limpopo March 16, 2026
Craven Cottage CC Game Ranger

Duties: Daily Game DrivesHorse mounted safari tripsHosting DutiesGuest activity and airport transfersAssistance around the lodge in other departments if...

View Job

Johannesburg: Associate posted by Hire Resolve

Jobs in Central Johannesburg March 16, 2026
Accounting Hire Resolve Other Finance

Career Opportunity: Associate (Corporate Finance/Private Equity)Position: Associate Location: JHB Metropolitan Area, South Africa Industry: Investment...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area