Job Description
Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
- Responsible for resolution of customer queries with high professionalism
- First response on Social media platforms such as Facebook, Twitter, Instagram etc.
- Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
- Assist and resolve incidents according to processes and procedures.
- Ensure excellent customer service and effective and efficient problem-solving.
- Preserve and build relationship with customers and other stakeholders on behalf of the business.
- Effectively follow up on emails etc. including other key commitments made to clients.
- Reduce escalated incidents in line with SOPs and policy.
- Provide exceptional support in writing
- Submit reports including progress reports and analysis of information and statistics.
- Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
- Matric/NQF Level 4 Equivalent
- Excellent comprehensive skills
- Excellent writing and reading skills
- Excellent typing skills
- Be social savvy
- Previous experience is advantageous
- Leadership and communication skills
- Good presentation skills both verbally and written
- Stable internet connection at home
- 6 months Customer service experience
- 6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months’ probation – once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep copies of job descriptions for positions you apply to - they're useful for interview prep.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
South Africa: Sous Chef – Luxury Island Resort – Madagascar | Lb posted by Kendrick Recruitment
Are you a culinary visionary ready to make your mark on the world of luxury hospitality? Kendrick Recruitment is now…
View JobSouth Africa: Senior Field Guide – Luxury Private Game Lodge – Northern Zululand, Kzn | Lvdw posted by Kendrick Recruitment
Senior Field Guide Wanted! Join a luxury private game lodge in Northern Zululand, KZN, and take your safari career to…
View JobSandton: Private Chef / Butler Hyde Park posted by Chefs Recruit
Private chef / Butler Hyde Park House hold seeks highly skilled chef butler to join team, Candidate should be well…
View JobCape Town Region: Head Chef Qatar posted by Chefs Recruit
Head Chef Qatar Large Restaurant group with upmarket casual dining restaurants to high end dinning, around the Arabian gulf. To…
View JobSouth Africa: Field Guide – Luxury Private Game Lodge – Northern Zululand, Kzn | Lvdw posted by Kendrick Recruitment
Field Guide Wanted! – Luxury Private Game Lodge | Northern Zululand, KZN Step into the bush and join a luxury…
View JobSouth Africa: Field Guide & Foh Couple – Luxury Lodge – Greater Kruger | Lvdw posted by Kendrick Recruitment
Calling All Safari Lovers! Kendrick Recruitment is on the hunt for a dynamic FOH & Field Guide couple to join…
View Job
Browse Employers
Job Alerts