Job Description
About the Role
Hire Resolve’s client is seeking an experienced Tier 2 Engineer based in Cape Town, WC, to provide technical support, troubleshooting, and assistance with implementing new technologies and services for premier internet, VoIP, and PBX services to home and business clients.
Key Responsibilities
- Provide support for clients experiencing technical issues.
- Diagnose and resolve network and system issues.
- Assist with the implementation of new technologies.
- Troubleshoot and maintain routers, Layer 2/3 switches, and other networking devices.
- Work with routing protocols, including OSPF, Switching, and BGP.
- Set up wireless routers, bridges, repeaters, and access points.
- Enhance network security measures.
- Maintain consistent communication with clients throughout ticket resolution.
- Document all support tickets thoroughly.
- Coordinate with ISPs on the FNO network.
- Build positive and collaborative relationships with team members and clients.
- Manage multiple priorities and projects simultaneously.
- Work independently with minimal supervision while also collaborating effectively with the team.
- Provide after-hours support as needed.
- Remotely administer and manage client equipment, including UBNT devices, BDCOM, and other fiber equipment vendors.
Requirements
Experience in network troubleshooting and system administration.
Intermediate knowledge of routers and networking devices.
Understanding of routing protocols such as OSPF, Switching, and BGP.
Ability to set up and configure wireless networking hardware.
Bachelors in Computer Science or a related qualification
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary information not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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