Centurion: Business Analyst Practice Lead

Job description: The primary objective of this role is to assume leadership in the Business Analyst Practice. The Business Analysts Practice is a recent addition, and the successful candidate is expected to collaborate closely with a team of Business Analysts to strengthen and refine this function. Responsibilities: Defining the methodologies, techniques, and tools that Business Analysts (BAs) should use to gather, document, and analyse business requirements. Establish a set of standards and best practices for performing business analysis. Facilitating workshops, collecting, and documenting business requirements Analyse data, processes, and systems to identify areas for improvement or optimization. Encouraging collaboration and effective communication among BAs, other departments, stakeholders, and project teams. This can include regular meetings, knowledge sharing. Providing templates and guidelines for documenting requirements, process flows, use cases, and other relevant business analysis artifacts. Ensuring that business analysis activities align with project management processes and timelines, helping to define and prioritize requirements for projects. Management and Oversight Specifications and Documentation: Ensure business and technical specifications and user stories provided to technical teams are complete, accurate, and unambiguous. Manage and oversee requirements gathering, analysis, documentation, and implementation activities. Service Desk and BA Team Operations: Oversee daily operations of the service desk, including resource management, prioritization, and adherence to service level agreements (SLAs). Work closely with Group ITSM manager IT Operations team Manage and guide the BA team, ensuring efficient delivery of projects and tasks. Business Analysis and Delivery Planning and Requirements: If necessary, take ownership of deployment processes, ensuring successful transition of development items into production environments. Role Fulfilment: Perform the responsibilities of a Business Analyst in both existing and upcoming projects. Facilitate workshops for requirements gathering and analysis to ensure alignment with business objectives Develop user stories and related documentation to eliminate potential for miscommunication, misinterpretation, or misunderstanding, reducing rework and time wastage. Change Management Coordination and Representation: Act as Change Manager, coordinating changes within the ST Admin environment. Organize and lead CAB (Change Advisory Board) meetings within ST Admin and represent ST Admin in Group CAB meetings. Minimum requirements: BCom / BSc degree or equivalent qualification Minimum of 5 years’ Business Analysis experience in the financial services industry (preferable Short-term insurance) Minimum of 2 years Team Leadership experience 5 years experience of Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps, etc.). Integration knowledge (API design, integration between on-premises and cloud and multiple service provider platforms) Knowledge of Infrastructure concepts such as virtualisation, VPN, Cloud etc Competencies required: Analytical thinker Planning and organizing skills Problem solving and analysis Interpersonal skills Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.