Centurion: Crc Supervisor

Date	2024-05-28
Job Title	Crc Supervisor
Employer	More Information
Salary	R25 000 Monthly
Category	Customer Service Support
Location	Tshwane / Centurion

Job Summary

A Client Relationship Centre Division for the Automotive Industry is looking for a Supervisor to join their team based in Centurion. The primary responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting them with their cases. Supervisory duties include: Team Leadership – to make sure that KPI`s (Performance Goals) are in place Running of daily meetings to discuss unresolved or challenging cases Allocating of cases Act as point of contact for escalated cases (client inquiries and complaints) Identify, address and implement improvements on client service given Monitor all feedback Ensure all processes are followed Ensure alignment and consistency in customer communications. Quality Assurance (QA) – Compile and present reports on customer satisfaction metrics, trends, and performance indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle escalated customer inquiries or complaints effectively. Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. Knowledge of automotive products, services, and industry trends. Ability to work in a fast-paced environment and adapt to hanging priorities. Strong problem-solving and decision-making abilities. Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Crc Supervisor position available in Tshwane, Centurion. This job position was posted by . The job has been posted on 2024-05-28 in the Customer Service Support category

Click Go Apply to apply online!

You might also like to look at the available jobs in the same area.

Select one of the buttons below to browse for more available jobs.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

Here are some more related positions