Centurion: Key Accounts Manager posted by Bidvest Protea Coin

About the Role

The Centurion: Key Accounts Manager position at Bidvest Protea Coin requires a highly skilled and experienced professional to manage key accounts, provide security advice, and ensure customer satisfaction. The ideal candidate will have operational experience in guarding services, specialized risk assessments, solutions design, and integrations with electronic and specialized services. They will also enhance customers’ relationships and experience with Bidvest Protea Coin.

Key Responsibilities

• Urgent reaction to email, telephone, or social media complaints by reporting to the correct person, manager, or department for urgent resolution and ensuring customer satisfaction.
• Provide ongoing Security advice to individual clients nationally.
• Ensuring client expectations and service deliverables are communicated and measured across all regions.
• Providing daily, weekly, monthly, and quarterly automated reports to management.
• Serve as point of contact between the client’s National operations and BPC Branches.
• Maintenance of the ISO 9001 quality system through conducting Quality Assurance Audit.
• Conducting Threat and Risk assessments and ensuring the collating national results.
• Experience Client liaison and Professional client Relationship.
• Project Management.
• Effectively dealing with and managing client complaints.
• Ensure that contractual requirements are met at all times.
• Ensure compliance to the Company’s disciplinary code.
• Incident and investigation management ensuring incidents and feedbacks is timeously provided to the client.
• Ensuring that all companies SOP’s are followed.
• Ensure training takes place as and when required.
• Demonstrate extensive knowledge of good security practice, covering the physical and logical aspects of information products, systems, integrity, and confidentiality.

Requirements

• Grade 12 (Matric) qualification
• PSIRA certification – Grade B/A
• Firearm competency (handgun/long gun)
• Relevant experience in a managerial or similar position
• Knowledge of methods and techniques of risk management, business impact analysis, and counter measures
• Knowledge of tools or systems which provides access security control
• Operational experience in the armed protection of assets through tactical operations
• Must have confidence in dealing with the public
• Excellent written & verbal communication skills
• Advanced Computer literacy and knowledge of MS office
• The ability to communicate and present to all levels and work under pressure
• Driver’s licence and own reliable transport
• Requires strong problem solving and troubleshooting skills.

Qualifications

No specific qualifications mentioned in the original job description.