Job Description
About the Role
We are seeking a motivated and enthusiastic Receptionist/Relief Night Auditor to join our prestigious luxury hotel team in Constantia, Western Cape. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring seamless operations during your shifts.
Key Responsibilities
- Respond to email requests professionally and efficiently
- Manage guest enquiries and deliver detailed, informed responses
- Maintain a thorough knowledge of hotel room categories and property layout
- Effectively resolve guest complaints and issues
- Take full responsibility for the night shift, ensuring smooth operations
- Manage guest accounts and perform daily pit checks
- Balance daily revenue reports accurately
- Distribute reports to relevant department heads daily
- Operate Opera Cloud (Property Management System)
- Check guests in and out, and assist with rooming as needed
- Operate the switchboard and handle incoming calls
- Assist with restaurant bookings and hotel reservations
- Liaise efficiently between all departments
- Consistently go the extra mile to ensure guest satisfaction
- Provide support to colleagues and assist other departments where needed
- Foster and maintain positive relationships with team members
Requirements
- Grade 12 (Matric)
- Post-matric hotel school qualification advantageous
- 1–2 years’ experience in a five-star property with night auditing exposure
- Proficient in computer systems
- Excellent communication and numeracy skills
- High level of English proficiency
Qualifications
None specified
Salary & Benefits
R15,000 – R16,000 (Negotiable DOE)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town City Centre
The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.
Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.
In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.
Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.
Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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