Job Description
About the Role
The Ultra Luxury Hotel opening in Sea Point is seeking an experienced Reservations & Revenue Manager to join their team. As a key member of the hotel’s revenue management team, you will be responsible for driving revenue growth and maximising profitability through strategic pricing, inventory management, and distribution channel optimisation. With proven experience in hotel pre-opening and a deep understanding of ultra-luxury hospitality, we are looking for a highly skilled and motivated individual to lead our reservations team and collaborate with Sales, Marketing, and Operations to achieve optimal occupancy and average daily rate.
Key Responsibilities
- Develop and implement revenue management strategies to maximise RevPAR, ADR, and occupancy.
- Monitor market conditions, competitor pricing, and demand patterns to adjust rate strategies.
- Manage all distribution channels including OTAs, GDS, direct bookings, and corporate accounts.
- Oversee the reservations team to ensure prompt, accurate, and personalised booking experiences.
- Prepare and present weekly and monthly revenue reports, forecasts, and performance analyses.
- Collaborate with Sales and Marketing on promotional campaigns and package creation.
- Maintain yield management systems and ensure rate parity across all channels.
- Manage PMS room inventory and rate configurations.
- Develop upselling and conversion strategies to increase total revenue per booking.
- Liaise with Front Office for VIP arrivals, special arrangements, and room allocation.
- Conduct regular training sessions with reservations staff on selling techniques and product knowledge.
- Ensure compliance with cancellation policies, deposit requirements, and booking terms.
Requirements
- Bachelor’s Degree in Hospitality, Tourism, Business, or related field.
- Minimum 5 years’ hotel reservations experience, with at least 2 years in revenue management.
- Experience in a 5* or luxury hotel environment preferred.
- Proficiency in revenue management systems (STR, Lighthouse, Ideas, Duetto, Revinate) and OTA extranets.
- Advanced knowledge of Protel, Opera or equivalent PMS.
Qualifications
No formal education/certifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town City Centre
The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.
Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.
In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.
Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.
Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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