Durban: Account Manager posted by Pronel Consultants

Our client is seeking an experienced and results-driven Account Manager to join our Scheme Operations team. This role is ideal for a strong relationship builder with solid financial, reporting, and operational expertise who can manage scheme administration, deliver meaningful insights, and ensure exceptional service to business partners. If you enjoy combining financial analysis, operational efficiency, and client relationship management, this is an excellent opportunity to make a real impact.

Purpose of the Role
Implement and manage best-practice scheme administration systems and processes
Deliver accurate, complete, and value-adding financial and operational reports
Build and maintain strong business partner relationships
Ensure compliance with regulatory requirements, policies, and procedures
Support strategic and operational objectives

Key Responsibilities
Scheme Account Management
Oversee the overall efficiency and effectiveness of scheme operations
Drive continuous improvement through streamlined processes
Collaborate with policy administration, IT, and project teams
Embed Treating Customers Fairly (TCF) principles

Financial Reporting & Analysis
Align accounting processes with scheme operations
Prepare, review, and analyse financial and operational reports
Identify trends, anomalies, and areas for improvement
Manage premium collections and reporting submissions
Assist with budgets, statutory returns, and year-end reporting
Enhance reporting quality, automation, and data integration

Relationship Management
Maintain strong and productive stakeholder relationships
Deliver excellent service and proactive communication
Liaise with auditors and resolve findings

Leadership & Team Management
Lead, mentor, and develop a small team
Drive performance, accountability, and service excellence
Manage training, performance reviews, and team development
Foster a collaborative, high-performance culture

Education / Experience
B.Com Degree or equivalent Accounting Diploma (required)
Postgraduate qualification or CIMA (advantageous)
Minimum 5 years related experience in a corporate environment
Demonstrated supervisory and management experience
Proven track record in leading, managing, and coaching a team
Advanced Excel skills essential
Proficient in report preparation and analysis
Strong communication skills
Financial services industry experience advantageous

Due to the high volume of applications we receive, if you havent heard back from us within two weeks, please consider your application unsuccessful this time around.

We truly appreciate the time and effort you put into your application and thank you for your interest in the opportunity.