Durban: Customer Service Manager – Durban posted by Edgexec (Pty) Ltd

January 29, 2026 Jobs in Durban

Edgexec (Pty) Ltd

Kwazulu-Natal

Other Logistics

Job Description

Customer Service Manager | Durban | Permanent

This is a rare opportunity to build and lead a national Customer Service function from the ground up. Youll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation.

Reporting to senior leadership, this role is responsible for establishing a centralized Customer Service model based in Durban, transitioning from fragmented branch-based practices to a standardized national operation. It is a hands-on leadership role that requires strong change management capabilities, operational credibility, and a deep commitment to customer outcomes.

You will lead a national team with full accountability for service quality, responsiveness, and data integrity. Beyond day-to-day performance, the role focuses on uplift: improving capability, embedding best practice processes, strengthening governance, and driving continuous improvement across all customer-facing service activities.

The client is a well-established player in a complex, operationally intensive environment, serving a diverse customer base across multiple commodities. The business is investing in structure, discipline, and service excellence as a key differentiator in a competitive market.

What Youll Do

Establish and embed a centralised national Customer Service model based in Durban
Lead customer service transformation, standardisation, and change management
Own national service performance, KPIs, and continuous improvement initiatives
Lead, coach, and develop a high-performing customer service team
Act as the senior escalation point for key customers and complex service issues
Ensure accurate and timely processing of bookings, documentation, and service data
Drive proactive customer communication standards and escalation protocols
Lead specialised customer service streams, including temperature-controlled cargo
Partner closely with Operations, Sales, Logistics, and Documentation teams

What You Bring

Proven leadership experience in customer service or operations within logistics, shipping, or a complex service environment
Demonstrated success in building or transforming teams and operating models
Strong change management and stakeholder engagement capability
Operationally credible, commercially aware, and customer-focused
Confident decision-maker with the ability to set standards and hold teams accountable

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What Success Looks Like

A fully embedded, high-performing national Customer Service function
Consistent service delivery and improved customer satisfaction across the network
Clear processes, strong governance, and reliable service data
A capable, engaged team operating to common standards

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Logistics Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the logistics sector is a significant contributor to the country’s economy, with various industries relying on efficient supply chain management and transportation services. Typically, job opportunities in this field are available across different sectors, including manufacturing, e-commerce, and financial services. However, the demand for skilled professionals in logistics is often high due to the importance of timely delivery and reliable supply chains.

Generally, salaries for logistics positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R400 000 to R600 000 per annum, while senior roles can command higher salaries ranging from R800 000 to R1 200 000 or more, subject to individual qualifications and the specific requirements of the role.

Common skills required for logistics roles include effective communication, problem-solving, analytical thinking, time management, and adaptability. Typically, candidates with experience in supply chain management, transportation management, or operations management are well-suited for these positions. Additionally, knowledge of industry-specific software such as SAP or Oracle is often beneficial, particularly for more senior roles.

Logistics professionals can be found across various industries, including manufacturing, technology, and e-commerce. Commonly, companies within the financial services sector also require logistics staff to manage cash deposits and other sensitive materials. The manufacturing sector often employs logistics personnel to oversee production and distribution processes.

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Career development opportunities in logistics are diverse and varied. Typically, entry-level positions can serve as a stepping stone to more senior roles, such as operations manager or supply chain coordinator. With experience and additional qualifications, professionals may transition into leadership roles, specializing in areas like procurement, logistics strategy, or business development.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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