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Durban: Health Representative – Public Market posted by Signa Opportunity

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Job Description

Responsibilities:

Product Promotion & Sales:

  • Promote products to primary care clinics in the Public Market in order to achieve territory plan objectives.
  • Effective selling skills.
  • Achievement of territory Sales Targets.
  • Achievement of activity objectives.
  • Providing approved information to Health care professionals on Pfizer products, e.g., proper medical usage, dosage amounts, and side effects.
  • Reporting visits and other activities using approved management tools.

Customer Relations:

  • Build relationships with target customers to enhance territory knowledge to gain product endorsement to create broader access of medicine to patients.
  • Ensure that accurate, timely and relevant customer knowledge is captured and shared with colleagues using agreed processes e.g., electronic customer management systems
  • Coverage and frequency on identified primary care clinics in the Public Market
  • Up-to-date customer records.
  • Up-to-date customer database
  • High level of customer service, e.g., timely response to telephone calls, letters, and general requests from customers.

Customer plans for KOLs on territory:

  • Providing feedback to Public Account Manager (KAM) on customer requests, responses to promotions and product access and competitive activities.

Territory Planning & Management:

  • Diagnosis of situation of territory e.g. local market drivers and initiatives leading to subsequent design and implementation of territory action plan to achieve business objectives.
  • Develop and execute territory business plan.
  • Production of workable territory action plan with objectives.
  • Territory plan implemented/updated as necessary.
  • Achievement of objectives outlined in plan.
  • Demonstration that territory knowledge has been acted on.
  • The territory team plans effectively to link to the geographical team plan for relevant promoted products.
  • Preparing a Plan for his/ her territory and products.
  • Presenting reports according to KAM recommendations and market needs.
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Market Intelligence:

  • Feedback to Team, Head Office, and Manager on local issues to ensure appropriate action can be taken.
  • Territory sales analysis
  • Attending regular meetings with KAM, general meetings, and cycle meetings.
  • Capture and feedback on market intelligence

Teamwork:

  • Liaise with team members to share information, motivate and support team members, and therefore contribute to the generation and delivery of the territory plan.
  • Team rapport.
  • Achievement of shared territory plan objectives.
  • Feedback – team members and manager (giving & receiving).
  • Effective communication.
  • Sharing of appropriate information.
  • Good territory management e.g. sharing/exchanging meetings and appointments.
  • Attend team meetings
  • Share customer/territory information with colleagues

Administrative Systems:

  • Ensure territory and administrative systems/processes are maintained and updated to ensure an accurate record of territory is always available.
  • Knowledgeable and able to work to the Pfizer compliance standards, accurate, timely reports.
  • Expenses submitted on time.
  • Diary planned.
  • Up-to-date territory records.
  • Computer literacy, e.g., PforceRx
  • Adherence to MAPP and Pfizer SOPs
  • Timely update of records and systems
  • Produce reports – as requested by KAM
  • 100% compliance
  • Understand and work to SOPs

Self-Development:

  • Development of skills, knowledge and competency.
  • Receive and act on feedback from team members, trainer, and managers.
  • Learning clinical papers, new sales materials and keeping up to date with relevant disease knowledge
  • Actively seek feedback

Requirements:

  • South African unemployed youth between the ages of 18 and 34.
  • Must not have previously participated in the YES Programme.
  • Medical or Pharmaceutical education background.
  • At least 12 months’ sales experience.
  • Pharmaceutical experience advantageous.
  • Working knowledge of the healthcare environment and customer types.
  • Effective selling and presentation skills (virtual and face-to-face).
  • Digital and non-digital learning agility.
  • Valid driver’s licence (driving required).
  • Willingness to travel extensively.
  • Strong business knowledge and customer acumen.
  • Ability to work effectively in a team environment.
  • High degree of flexibility to adapt to a rapidly changing environment.
  • Strong organizational and prioritization skills
  • Sound understanding of compliance and integrity principles.
  • Basic computer literacy (Microsoft Excel, PowerPoint, Word, Outlook).
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Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.



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