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Durban North: IT Support Technician posted by Crayon Technologies Ltd

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Job Description

About the Role

Our client is seeking a dedicated IT Support Technician to join their expanding team in KwaZulu-Natal. The role involves providing exceptional first and second line technical support, managing IT environments, and ensuring smooth systems operation.

Key Responsibilities

  • Provide onsite and remote technical support to clients and users
  • Diagnose and resolve hardware, software, and network issues
  • Install and maintain systems, applications, and network equipment
  • Set up new workstations, printers, and other peripherals
  • Manage user accounts, permissions, and data backups
  • Apply IT security best practices and perform preventative maintenance
  • Maintain clear documentation and collaborate with senior technicians
  • Deliver excellent customer service and professional communication

Requirements

  • Matric / Grade 12 certificate
  • Relevant IT qualifications: A, N, or MCSE (or equivalent)
  • Minimum 3 years experience in an IT support or technician role
  • Proficient in Windows OS, Microsoft Office Suite, Active Directory, and basic networking (TCP/IP, DNS, DHCP)

Qualifications

  • None mentioned

Salary & Benefits

  • Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in eThekwini

In the eThekwini metropolitan area, the IT and computing industry is experiencing steady growth, driven by the city’s strong economy and increasing demand for digital solutions. This trend is often reflected in job listings, with a wide range of positions available across various sectors. As a result, individuals with expertise in this field are well-positioned to capitalize on opportunities.

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The salary range for IT and computing professionals in eThekwini can vary widely, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command salaries ranging from R400 000 to R600 000 per annum, while senior roles can exceed R1 million or more. However, these figures are only a rough guide, and actual salaries can differ significantly depending on individual circumstances.

Common skills for IT and computing professionals include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile. Additionally, many roles require strong analytical and problem-solving skills, as well as the ability to communicate technical concepts effectively. Other important skills may include expertise in cloud computing, data analytics, or cybersecurity.

The IT and computing industry is often found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries frequently post job openings for software developers, IT project managers, and other specialized roles. While these opportunities can be found across a range of companies, some well-known multinationals like Google and Microsoft also have a presence in eThekwini.

For those looking to advance their careers, there are many development opportunities available within the industry. Common career progression paths include moving from a junior developer role to a senior software engineer, or transitioning into a leadership position as an IT manager or director. Additionally, certifications like CompTIA A+ or ITIL Foundation can provide valuable skills and enhance employability. By developing these skills and staying up-to-date with industry trends, individuals in the eThekwini IT sector can build successful careers and capitalize on opportunities for growth and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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