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Durban: Product Support Specialist (Healthtech Industry)

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Job Description

About the Role

We are seeking a skilled Product Support Specialist to join our team in Durban, providing exceptional support to our clients and driving growth through insightful analysis. As a key member of our product support team, you will be responsible for resolving complex queries, performing operational tasks, and contributing to the improvement of our healthcare switching platform.

Key Responsibilities

  • Resolve complex product and technical support queries with accuracy and urgency.
  • Perform operational and administrative processes linked to a healthcare switching platform.
  • Investigate root causes, analyse system issues, and prevent recurring problems.
  • Work with databases and SQL to support troubleshooting and analysis.
  • Manage operational relationships with internal teams and external stakeholders.
  • Contribute insights that improve product performance and client experience.

Requirements

  • Matric essential; technical support qualification preferred.
  • Minimum 3 years experience in technical product support, ideally within healthcare or medical systems.
  • Strong experience working with IT systems and SQL databases.
  • Solid problem-solving, analytical, and communication skills.
  • Comfortable operating in a structured, fast-paced, service-driven environment.

Qualifications

  • Matric

Salary & Benefits

Up to R27,000 per month CTC.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in eThekwini

In the eThekwini metropolitan area, the IT and computing industry is experiencing steady growth, driven by the city’s strong economy and increasing demand for digital solutions. This trend is often reflected in job listings, with a wide range of positions available across various sectors. As a result, individuals with expertise in this field are well-positioned to capitalize on opportunities.

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The salary range for IT and computing professionals in eThekwini can vary widely, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command salaries ranging from R400 000 to R600 000 per annum, while senior roles can exceed R1 million or more. However, these figures are only a rough guide, and actual salaries can differ significantly depending on individual circumstances.

Common skills for IT and computing professionals include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile. Additionally, many roles require strong analytical and problem-solving skills, as well as the ability to communicate technical concepts effectively. Other important skills may include expertise in cloud computing, data analytics, or cybersecurity.

The IT and computing industry is often found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries frequently post job openings for software developers, IT project managers, and other specialized roles. While these opportunities can be found across a range of companies, some well-known multinationals like Google and Microsoft also have a presence in eThekwini.

For those looking to advance their careers, there are many development opportunities available within the industry. Common career progression paths include moving from a junior developer role to a senior software engineer, or transitioning into a leadership position as an IT manager or director. Additionally, certifications like CompTIA A+ or ITIL Foundation can provide valuable skills and enhance employability. By developing these skills and staying up-to-date with industry trends, individuals in the eThekwini IT sector can build successful careers and capitalize on opportunities for growth and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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