Durban: Receptionist posted by Esteem Recruitment

The Medical Receptionist is the first point of contact for patients and visitors. This role ensures the smooth running of the practice by providing professional front-desk support, managing appointments, handling patient queries, and assisting with administrative and clerical tasks.

Key Responsibilities:

• Greet and welcome patients in a friendly, professional manner.

• Answer incoming calls, respond to patient inquiries, and redirect calls as needed.

• Schedule, confirm, and manage patient appointments.

• Register new patients and update patient records in the practice management system.

• Process medical aid claims and payments (if applicable).

• Collect and record payments, issue receipts, and reconcile daily cash/credit transactions.

• Prepare and manage patient files and ensure confidentiality of medical records.

• Coordinate with medical staff to ensure smooth patient flow.

• Maintain a clean and organized reception and waiting area.

• Handle correspondence, filing, and other administrative duties.

• Assist with practice stock management (stationery, forms, supplies).

• Ensure compliance with data protection and patient confidentiality regulations.

Requirements:

• Education: Matric (Grade 12) required; relevant certificate/diploma in Office Administration or Medical Reception/Secretarial advantageous.

• Experience:

  • 12 years of experience in a medical, healthcare, or customer-facing reception role preferred.

  • Familiarity with medical terminology and medical aid billing processes beneficial.

• Skills & Competencies:

  • Excellent verbal and written communication skills.

  • Strong organizational and multitasking abilities.

  • High attention to detail and accuracy.

  • Proficient in MS Office (Word, Excel, Outlook) and practice management software.