Durban: Rent-to-Own Sales and Operations Coordinator posted by Logicworld Human Capital

About the Role

To drive revenue growth and operational efficiency within the Rent-to-Own division by managing sales activities, overseeing daily operations, and ensuring an exceptional customer experience throughout the rental-to-ownership lifecycle.

Key Responsibilities

• Promote and sell Rent-to-Own products/services to new and existing customers
• Identify sales opportunities and actively generate leads
• Achieve and exceed monthly sales targets
• Build and maintain strong customer relationships
• Conduct needs assessments and present suitable Rent-to-Own solutions
• Prepare and present quotations, contracts, and agreements

• Guide customers through the Rent-to-Own process from onboarding to ownership
• Ensure clear communication of terms, conditions, and payment structures
• Handle customer queries, complaints, and escalations professionally
• Monitor customer accounts, including payment tracking and follow-ups

• Oversee daily operations of the Rent-to-Own function
• Coordinate vehicle/product allocation, availability, and returns
• Ensure contracts, documentation, and compliance requirements are accurately completed
• Work closely with finance on billing, collections, and account reconciliation
• Monitor stock/assets within the Rent-to-Own fleet or inventory

• Track payments, arrears, and account performance
• Assist with credit checks and customer approvals
• Ensure accurate record-keeping and reporting
• Prepare weekly/monthly performance reports

• Ensure all transactions comply with company policies and legal requirements
• Minimise risk through proper vetting and monitoring of customers
• Enforce contract terms and manage defaults or repossessions where necessary

Requirements

Education & Experience

• Relevant qualification in Business, Sales, or Operations (preferred)
• 25 years experience in sales, operations, or a similar role
• Experience in car rental, fleet management, or finance/Rent-to-Own models is advantageous

Skills & Competencies

• Strong sales and negotiation skills
• Excellent communication and customer service abilities
• High level of attention to detail and administrative accuracy
• Ability to manage multiple tasks and work under pressure
• Financial acumen and understanding of credit processes
• Problem-solving and decision-making skills

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary R10 000 + Commission