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Cape Town: FIT Reservations Agent posted by Pepperclub Hotel & Spa

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Job Description

About the Role

Pepperclub Hotel & Spa is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you.

Key Responsibilities

  • Manage the full reservations journey including calls, emails, WhatsApp communication, rate quoting, payment follow-ups and arrival preparation.
  • Handle calls, emails and WhatsApp enquiries within required turnaround times
  • Deliver warm, professional 5-star communication aligned to LQA standards
  • Upsell room types, packages and hotel outlets
  • Prepare arrival correspondence/check-in packs seven days before arrival

Requirements

  • Grade 12; Hotel Management Diploma advantageous
  • Minimum 2 years in a 5-star hotel reservations role
  • Opera PMS experience essential
  • Excellent telephone etiquette and written communication
  • Strong computer literacy (Outlook, Word, Excel)
  • High accuracy, strong organisation and ability to multitask

Qualifications

None mentioned.

Salary & Benefits

Salary information not provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

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Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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