Job Description
FIT Reservations Agent
Pepperclub Hotel, Cape Town
Reports to Reservations Manager
Pepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you.
About the Role
Youll manage the full reservations journey including calls, emails, WhatsApp communication, rate quoting, payment follow-ups and arrival preparation. The role requires consistent accuracy, excellent turnaround times and clear coordination with all hotel departments.
Guest Experience & Communication
Handle calls, emails and WhatsApp enquiries within required turnaround times
Deliver warm, professional 5-star communication aligned to LQA standards
Upsell room types, packages and hotel outlets
Prepare arrival correspondence/check-in packs seven days before arrival
Reservations Processing
Capture bookings accurately with complete notes and traces
Manage FIT, OTA, corporate, government and agent bookings
Action daily reports (new bookings, cancellations, no-shows)
Maintain and update the Daily Quote Sheet
Finance & Documentation
Prepare commission paperwork within 48 hours of guest departure
Process refunds and future-use credits within 48 hours
Send invoices and payment links; follow up on outstanding amounts
Ensure voucher allocations and deposits are correctly recorded
Operational Coordination
Liaise with departments for transfers, dinners and special requests
Escalate system issues, rate discrepancies and guest complaints
Maintain accurate filing and complete the daily reservations checklist
Support Front Office through accurate pre-arrival documents
Minimum Requirements
Grade 12; Hotel Management Diploma advantageous
Minimum 2 years in a 5-star hotel reservations role
Opera PMS experience essential
Excellent telephone etiquette and written communication
Strong computer literacy (Outlook, Word, Excel)
High accuracy, strong organisation and ability to multitask
Willing to work occasional weekends and public holidays
What Makes You a Great Fit
Professional, warm and service-driven
Fast, accurate and consistent under pressure
Strong problem-solving skills
Confident working independently and within a team
Adaptable and comfortable with a high-volume workflow
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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