Durban: Senior Technician posted by Manpower Group

About the Role

Manpower Group is seeking an experienced Senior Technician to lead our Electronic and Mechanical Repair Department. As a key member of our team, you will oversee daily operations, provide technical guidance, and drive service excellence for our clients.

Key Responsibilities

• Oversee daily operations of the Electronic and Mechanical Repair Department.
• Ensure service levels are consistently maintained in line with company standards.
• Allocate and prioritise repairs via the mechanical repair board.
• Address technical issues raised in daily meetings and escalate where necessary.
• Provide technical guidance and support on complex queries and repairs.
• Ensure all solutions and updates are effectively communicated to the team.

Team Leadership & Development

• Lead, coach, and develop technical team members.
• Ensure staff are trained and updated on product changes and technical developments.
• Oversee internal product training initiatives.

Client & Stakeholder Management

• Build and maintain strong relationships with clients, ensuring service excellence.
• Support warranty processes, including authorisation of warranty claims.
• Collaborate with internal stakeholders including management and R&D teams.

Operational & Workshop Oversight

• Monitor workshop consumables and ensure optimal usage.
• Maintain cleanliness, organisation, and safety standards within the department.
• Ensure compliance with Occupational Health and Safety regulations.

Field Support & Reporting

• Provide on-site technical support where required.
• Complete and maintain accurate site visit reports and documentation.

Training & Development

• Deliver and support external training programmes.
• Ensure training materials are accurate and up to date.
• Assist with internal and external training sessions and product launches.

Stores & Inventory Support

• Assist with forecasting and maintaining appropriate stock levels.
• Ensure correct product identification and bin allocation in stores.
• Support training of store personnel on product updates and identification.

Branch Support

• Assist with overall branch operations when required.
• Act in the capacity of the Branch Manager in their absence.
• Support ad hoc technical and operational duties.

Minimum Requirements

• Occupational Certificate / Diploma in Electrical Engineering (NQF Level 6) or N6 with 4–5 years’ relevant practical experience.
• Strong knowledge of electronics with the ability to test, fault-find, and repair to circuit board level.
• Extensive experience in electronic control circuits, mechanical systems, and motor repairs.
• Proven experience in a technical leadership or supervisory role.
• Valid driver’s licence and own reliable vehicle.
• Willingness to travel for site support as required.

Key Competencies

### Behavioural Competencies

• Strong communication skills with a customer-focused approach.
• High attention to detail and accuracy.
• Self-motivated with a proactive work ethic.
• Strong organisational and planning skills.
• Ability to lead, manage, and motivate a team.

### Technical Competencies

• Advanced diagnostic and fault-finding skills (mechanical, electrical, electronic).
• Solid understanding of mechanical systems and machinery.
• Coaching and mentoring capability.
• Strong technical troubleshooting and problem-solving skills.

Key Performance Areas

• Service level adherence and turnaround times.
• Technical issue resolution and escalation management.
• Team performance and development.
• Client satisfaction and relationship management.
• Compliance with safety and operational standards.