Johannesburg: Online Store Administrator – Ecommerce Operations posted by The Pet & Tack Shop

About the Role

The Pet & Tack Shop, a rapidly expanding online retail business, seeks a highly skilled Online Store Administrator to join our team. As a key member of our operations team, you will be responsible for supporting the development and management of our online retail business, including website development tasks, stock and financial control, and customer relations.

Key Responsibilities

• Manage all courier orders for dispatch, delivery, tracking of orders till goods receipt by customers.
• Respond to routine customer enquiries via e-mail and telephone; Identify non-routine customer enquiries and escalate as appropriate.
• Manage stock levels and adjust pricing using in-house electronic stock-control systems.
• Financial administration: book-keeping, stock control, receipts, payments, creditors, debtors etc.
• Uploading of new product lines on ecommerce and social media platforms
• Monitor listings and take action on under-performing product lines;
• Resolve missing/damaged items or returns queries
• Help to maintain the website products status across ecommerce sales channels
• Provide advice to customers both by email, face-to-face and by phone.
• Place stock orders and administer warranty claims with suppliers.

Requirements

Has a good eye for detail and accuracy;

Possesses excellent literacy and numeracy skills;

Really cares about customer service; can use their initiative;

Has drive, enthusiasm and a “can do attitude”;

Is Adept in IT Technology;

As great Verbal & Written Communication;

Is proficient in Organisation and Time Management;

Is very Planning, Resourceful and Detail-Oriented;

Has an affinity for relating and understanding a wide spectrum of product ranges including technical aspects

Anticipates Needs and is good at reading in between the lines to manage expectations and very much self-driven.

Can work under pressure and is very collaborative in meeting deadlines and solving problems.

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary is coupled to measurable outputs considering the remote nature.