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Durban: Service Advisor posted by Durpro Workforce Solutions

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Job Description

Job Title: Service Advisor

Purpose of the Role:
The Service Advisor will be responsible for coordinating service requests, assisting customers, and ensuring the efficient scheduling and completion of service, maintenance, and support related to alternative energy solutions.

Key Responsibilities:

  • Serve as the first point of contact for service-related customer enquiries

  • Log service calls and prepare job cards

  • Schedule technicians for installations, maintenance, and repair work

  • Liaise with customers, technicians, and internal departments

  • Provide customers with regular updates on service progress and timelines

  • Ensure all service documentation is accurately completed and filed

  • Assist with basic invoicing and service-related follow-ups

  • Maintain high levels of customer service and professionalism

Requirements:

  • Previous experience in a service advisor, customer service, or admin role

  • Strong communication and organisational skills

  • Basic technical understanding (solar / alternative energy experience advantageous)

  • Proficient in MS Office and service management systems

  • Ability to multitask and work under pressure

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the Other Professions sector is a diverse and growing field, with a strong demand for skilled professionals in various industries. Typically, this field encompasses roles such as HR, recruitment, training, and development, which are essential to many sectors, including technology, finance, and healthcare.

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Generally, salaries in this field vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges can be difficult to predict, it’s common for entry-level positions to fall within the R30 000 – R60 000 per annum range, while more senior roles may command salaries between R80 000 – R150 000 per annum or more, depending on the specific requirements of the role and the organization. However, please note that these are broad estimates, and actual salaries can vary significantly.

Common skills required for Other Professions roles in Kwazulu-Natal include strong communication and interpersonal skills, the ability to work with various stakeholders at all levels, proficiency in recruitment software and systems, experience with performance management and employee development initiatives, a solid understanding of employment laws and regulations, and analytical and problem-solving skills. Additionally, many organizations in this sector place a high value on technical skills such as data analysis, talent management, and learning and development.

The financial services sector, technology industry, and healthcare are among the most common industries that employ professionals in Other Professions roles. These sectors often require specialized skills and knowledge to support their human resources functions, which can include talent acquisition, employee engagement, and organizational development.

In terms of career progression, graduates with a passion for HR and recruitment often find opportunities in training and development, learning and organisational design, or even leadership roles within the sector. Many organisations also offer formal qualifications and certifications, such as CIPD (Chartered Institute of Personnel Development) or SHRM-CP/SHRM-SCP (Society for Human Resource Management Certified Professional/ Senior Certified Professional), which can help career progression.

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It’s also worth noting that many professionals in the Other Professions sector have moved into management roles within their organizations, or have pursued further education and training to specialise in a particular area of HR.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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