Job Description
About the Role
We have an exciting opportunity for a Technical Support based in Durban, where you will join our team and provide exceptional customer service to our clients. If you are passionate about technology and enjoy working with people, we want to hear from you.
Key Responsibilities
- Answer customer inquiries via phone, email, and chat
- Resolve technical issues and provide solutions to customers
- Maintain accurate records of customer interactions and issues
- Collaborate with team members to resolve complex technical issues
- Document all interactions and updates in our CRM system
Requirements
• Excellent spoken and written English language skills
• Typing speed (>45wpm)
• High attention to detail
• Sense of urgency to meet SLA’s
• Passionate about customer service
• Excellent documentation and admin skills
• Inquisitive and eager to learn
• Experience working in collaborative teams
• Prior experience in a frontline team
Qualifications
• Degree/diploma
Salary & Benefits
We offer a competitive salary package, but the details are not specified.
About Analyst Jobs in Kwazulu-Natal
As a hub for economic growth and development, Kwazulu-Natal is home to a diverse range of industries that typically require analytical expertise. The general job market trend for Analyst positions in the province is often driven by the need for data-driven decision-making in various sectors. This demand is commonly seen across industries such as technology, financial services, and manufacturing.
In terms of salary expectations, it’s generally common to find Analysts earning a broad range of salaries, typically falling within the R500 000 to R1 million per annum, with variations depending on factors like experience, company size, industry sector, and specific requirements of the role. However, actual salaries can differ significantly, and it’s essential for job seekers to research the market conditions and negotiate accordingly.
Common skills required for an Analyst position in Kwazulu-Natal typically include analytical and problem-solving abilities, strong technical skills in tools such as Excel, SQL, or programming languages like Python or R, effective communication and interpersonal skills, attention to detail, and the ability to work independently with minimal supervision. Additionally, many organizations often look for candidates with experience in data analysis, statistical modeling, or business intelligence.
Industry sectors that commonly employ Analysts include the technology industry, financial services sector, manufacturing sector, and healthcare sector, among others. These roles often involve working closely with cross-functional teams to identify and solve business problems using data-driven insights.
In terms of career development, Analyst positions can be a great stepping stone for professionals looking to progress into leadership or specialist roles. With experience, common career progression paths may include taking on more senior roles within the organization, pursuing specialized certifications or training in advanced analytics, or transitioning into related fields like business consulting or data science.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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