East London: Manager posted by Profile Personnel

About the Role

Profile Personnel is seeking an experienced Manager to lead our renowned tyre shop based in Mthatha. The ideal candidate will be responsible for overseeing the day-to-day operations of the shop, ensuring customer satisfaction, managing staff, and driving business growth. We are looking for a skilled professional with a proven track record in management within the automotive or retail industry.

Key Responsibilities

• Oversee daily operations of the tyre shop, ensuring smooth workflows and timely service delivery.
• Manage the scheduling of staff to ensure efficient coverage and a positive customer experience.
• Ensure all equipment and tools are well-maintained and operational.
• Provide exceptional customer service, addressing customer inquiries, complaints, and requests professionally.
• Ensure timely and accurate tyre fitting, balancing, and alignment services.
• Build strong relationships with repeat customers to encourage loyalty and referrals.
• Recruit, train, and develop shop staff, ensuring high performance and adherence to company standards.
• Monitor staff performance and provide feedback and coaching for continuous improvement.
• Foster a positive and productive work environment, motivating the team to meet sales and service targets.
• Drive sales growth by promoting tyre sales, services, and accessories to customers.
• Manage inventory levels, ensuring stock is adequately maintained and new orders are placed promptly.
• Monitor tyre stock rotation, manage product displays, and maintain a tidy shop floor.
• Oversee the daily cash flow, ensuring accurate transactions and record-keeping.
• Manage expenses and work to meet or exceed financial targets for the shop.
• Prepare reports on sales performance, inventory levels, and other key metrics for upper management.
• Ensure the tyre shop complies with all health and safety regulations and company policies.
• Conduct regular safety checks and ensure staff is trained on proper safety protocols.
• Assist in developing marketing strategies to attract new customers and increase foot traffic to the shop.

Requirements

• Proven experience in a managerial role within the automotive or retail industry, ideally within a tyre or auto service shop.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• In-depth knowledge of tyre products, services, and industry trends.
• Excellent customer service skills and ability to build lasting relationships.
• Strong organizational and time-management abilities.
• Financial acumen, with experience in managing budgets, sales targets, and inventory.
• Knowledge of health and safety regulations within the automotive industry.

Qualifications

• Proven managerial experience in the automotive or retail industry.
• Relevant tertiary education (Bachelor’s degree or higher) is an advantage but not required.

Salary & Benefits

The salary for this position will be determined based on the candidate’s experience and qualifications.