East London: Manager posted by Profile Personnel

About the Role

A renowned tyre shop in Mthatha is seeking an experienced Manager to oversee its day-to-day operations, ensuring customer satisfaction and driving business growth.

Key Responsibilities

• Oversee daily operations of the tyre shop, ensuring smooth workflows and timely service delivery.
• Manage the scheduling of staff to ensure efficient coverage and a positive customer experience.
• Ensure all equipment and tools are well-maintained and operational.
• Provide exceptional customer service, addressing customer inquiries, complaints, and requests professionally.
• Ensure timely and accurate tyre fitting, balancing, and alignment services.
• Build strong relationships with repeat customers to encourage loyalty and referrals.
• Recruit, train, and develop shop staff, ensuring high performance and adherence to company standards.
• Monitor staff performance and provide feedback and coaching for continuous improvement.
• Foster a positive and productive work environment, motivating the team to meet sales and service targets.
• Drive sales growth by promoting tyre sales, services, and accessories to customers.
• Manage inventory levels, ensuring stock is adequately maintained and new orders are placed promptly.
• Monitor tyre stock rotation, manage product displays, and maintain a tidy shop floor.
• Oversee the daily cash flow, ensuring accurate transactions and record-keeping.
• Manage expenses and work to meet or exceed financial targets for the shop.
• Prepare reports on sales performance, inventory levels, and other key metrics for upper management.
• Ensure the tyre shop complies with all health and safety regulations and company policies.
• Conduct regular safety checks and ensure staff is trained on proper safety protocols.
• Assist in developing marketing strategies to attract new customers and increase foot traffic to the shop.
• Promote special offers, discounts, and seasonal tyre services to maximize sales.

Requirements

• Proven experience in a managerial role within the automotive or retail industry, ideally within a tyre or auto service shop.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• In-depth knowledge of tyre products, services, and industry trends.
• Excellent customer service skills and ability to build lasting relationships.
• Strong organizational and time-management abilities.
• Financial acumen, with experience in managing budgets, sales targets, and inventory.
• Knowledge of health and safety regulations within the automotive industry.

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary or benefits information mentioned in the original job description)