East London: Medical Receptionist posted by Profile Personnel

A reputable medical company based in East London is seeking an experienced applicant to join their team.

Requirements :

• Must have Grade 12
• Communication Skills: Strong verbal and written communication skills to interact effectively with patients, medical staff, and colleagues
• Organizational Skills: Ability to multitask, prioritize duties, and maintain attention to detail in a fast-paced environment
• Customer Service: A friendly demeanour and patience to handle patient inquiries and concerns professionally
• Technology Proficiency: Comfort with using medical software for scheduling, billing, and electronic health records (EHR)
• Medical Terminology: Basic knowledge of medical terminology is beneficial

Responsibilities:

• Greeting patients warmly and checking them in upon arrival
• Answering phone calls and scheduling appointments
• Providing information about services, procedures, and clinic policies
• Handling patient inquiries and resolving issues or escalating them as necessary
• Updating and maintaining patient records accurately
• Verifying insurance information and processing insurance claims
• Collecting payments, issuing receipts, and managing billing inquiries
• Managing electronic and paper filing systems efficiently

Working hours: Monday to Saturday 07h00 – 13h00