Eastern Cape: Office Manager (Insurance) posted by AtripleA recruitment & temps
Posted on 2025-08-28 00:00:00
| Employer | AtripleA recruitment & temps |
|---|---|
| Category | Other Insurance |
| Location | Eastern Cape / Eastern Cape |
Job Summary
Location: Eastern Cape, South Africa
Salary: R25 000 – R30 000p.m
Our client in the Insurance industry is looking for an Office Manager to manage and oversee branch administration and support to sales.
Key responsibilities
- Travelling will be required to the various offices (Mthatha, Queenstown, Lusikisiki, King Williams Town)
- Manage all client liaison and sales support in the branch offices
- Manage the service delivery to external and internal clients (TCF)
- Handle and report complaints effectively (TCF)
- Manage compliance and effectiveness of client service levels (TCF)
- Monitor the quality of all client services administration towards sales (TCF)
- Assist sales to ensure that sales targets are achieved
- Management, adherence and control of client survey (TCF)
- Management of business retention
- Manage new business policy administration
- Oversee efficiency & accuracy of data capturing (TCF)
- Oversee compliance of quality assurance on all new business processes (TCF)
- Oversee Tick off procedures and policies (TCF)
- Manage claims administration
- Review claims to ensure that personnel have processed it promptly, and made notes on the system (TCF)
- Maintain that claims procedures are adhered to (TCF)
- Follow procedures on storage of claims documentation (TCF)
- Management of budgetary control
- Compile budget
- Manage branch office expenses within budgetary constraints
- Plan and develop methods and procedures to lower operational expenses
- Manage the purchasing, inventory stocks and supplies
- Report on Branch Office Operations
- Submit report on monthly administration activity on daily functioning of the offices, challenges
- Provide weekly stats to Sales on outstanding correspondence on new business
- Oversee the submission of claims registers
- Management of logistics
- Ensure branch offices adheres to the corporate identity
- Ensure offices are well maintained
- Liaise with facilities department for any maintenance related issues
- Responsible for compliance and TCF
- Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements
- Coach staff on relevant legislation and industry principles
- Coach staff on relevant business rules, policies, procedures (Assupol, CNS, Kestrel and PL)
- Comply with FAIS requirements
- Supervise employee representative when rendering services under supervision
- Submit supervision evidence to HR on a monthly basis
- Mentor and train supervisee to ensure that they have a proper understanding of products
- Observe meetings between employee and clients
- Management of staff
- Audit and control of attendance registers
- Manage staff leave
- Monitor and review staff performance monthly and bi-yearly(TCF)
- Manage branch operations effectively
- Responsible for training, development and on-going coaching of staff
- Comply with disciplinary and grievance procedures
- Management of updating IT programs
- Management of the integration process
- Compliance of cross integration of policies and procedures amongst branch office staff (Assupol, CNS, PL, Kestrel)
Requirements
- Degree: Business Management
- RE 5 (Representatives)
- RE 1 (Key Individuals) (Advantage)
- Recognised qualification as per the FSB list of recognised qualifications
- 4 Years’ Experience in the Insurance Industry;
- 3 years in Management
- Experience in Category A, B, C and Retail Benefits
- Legislation – FAIS, FICA, FSB, NCA, LTIA, PPR
- Life Insurance Industry – Category 1 (A,B,C)
- Assupol Statute
- HR Legislation – Code of Conduct; BCEA, LRA, Disciplinary Codes, EE
Send your CV and latest pay slip to *****@*****.co.za
AtripleA Recruitment and Temps
www.********.co.za
Click Go Apply to apply online!
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