eThekwini: Operations Manager posted by BHBW South Africa Proprietary Limited

About the Role

The Operations Manager role at BHBW South Africa Proprietary Limited is a critical position responsible for the efficient and profitable management of our company-owned branch. This includes financials, customer satisfaction, employee motivation, market share growth, sales, aftersales service delivery, maintaining discipline while complying with all company standards and procedures.

Key Responsibilities

• Provide leadership and vision to all subordinates at the respective branch.
• Manage the branch to exceed all business plan targets inclusive of those outlined in the personal performance contract and the performance contracts of all subordinates.
• Profit and loss, balance sheet, workshop/warehouse efficiency, sales as well as margin and market share targets.
• Respond appropriately to area market intelligence, customer service needs, trends and opportunities, challenges, risks and threats.
• Conduct quarterly customer service satisfaction surveys for sales, aftersales, workshop and parts departments.
• Manage and drive prospects to sales conversion.
• Ensure sales teams achieve their monthly and yearly targets.
• Manage standardised service processes to control call-out, job initiation, quoting, works orders, costing, invoicing, accurate service records and ensure procedure compliance.
• Manage working capital with dedicated focus on debtors, new, used and parts stock and WIP aging.
• Manage the warranty process and provide feedback to the technical department to ensure product and service improvement.
• Ensure continuous improvement of aftersales productivity and workmanship.
• Review external and internal audit/assessment reports and implement corrective action relating basic workshop, special tooling and safety equipment.
• Perform quarterly service plan and maintenance contract reviews, manage service providers and key customer relationships.
• Ensure monthly service and load testing targets are met.
• Responsible for the growth of the STR rental fleet and the efficient and accurate management of the department.
• Responsible for the growth of the parts department for customer sales and processes to ensure the service teams are supported from parts.

Requirements

• Relevant degree or equivalent

Qualifications

• Minimum 5-7 years in a similar environment

Salary & Benefits

• (No information provided in the original job description)