Franschhoek: Duty Manager posted by IntelliStaff
Posted on 2025-04-30 00:00:00
| Employer | IntelliStaff |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Franschhoek |
Job Summary
Overview: We are seeking a dynamic and experienced Hotel Duty Manager to join our client’s prestigious wine estate, renowned for its sophisticated luxury accommodation and 5-star guest experiences. As the Hotel Duty Manager, you will play a pivotal role in ensuring the seamless operation of our client’s hotel, maintaining the highest standards of service, and upholding their reputation for excellence in hospitality.
Key Responsibilities:
- 1.Guest Experience Management:
- Ensure guests receive exceptional service from arrival to departure.
- Handle guest feedback and resolve any issues promptly and professionally.
- Anticipate guest needs and maintain a proactive approach to enhancing their experience.
- 2. Operations Oversight:
- Supervise daily hotel operations to ensure smooth functioning of all departments.
- Coordinate with housekeeping, front desk, F&B, and maintenance teams to maintain high standards.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
- 3. Team Leadership:
- Lead and motivate a diverse team of hotel staff, fostering a positive work environment.
- Provide coaching, training, and development opportunities for team members.
- Ensure all staff adhere to company policies and procedures, maintaining professionalism at all times.
- 4.Revenue and Cost Management:
- Monitor and control hotel expenses and ensure budgetary guidelines are followed.
- Maximize revenue through effective upselling techniques and yield management strategies.
- Collaborate with the sales and marketing team to promote hotel services and packages.
- 5. Safety and Compliance:
- Ensure compliance with health, safety, and security regulations.
- Implement emergency procedures and maintain a safe environment for guests and staff.
- Conduct regular audits and inspections to uphold standards of cleanliness, safety, and hygiene.
- 6. Event Coordination:
- Oversee the planning and execution of events and special occasions hosted at the hotel.
- Coordinate with event organizers, ensuring all arrangements meet guest expectations and specifications.
Qualifications:
- Proven experience as a Duty Manager or similar role in a luxury hotel environment.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Exceptional communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Knowledge of hotel management software (PMS) and MS Office proficiency.
Education and Certification:
- Relevant certifications in hospitality management or equivalent experience.
Additional Requirements:
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for delivering unparalleled guest experiences and a commitment to excellence.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Franschhoek
More jobs in Western Cape
Browse Other Tourism/Hospitality Jobs
Browse IntelliStaff Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Franschhoek: Chef – Franschhoek
Requirements Previous experience in a busy upmarket establishment approx. 80 seats in the position of Sous chef or Head chef Previous experience in working...
View Job
Chef – Franschhoek
Franschhoek: Assistant Wine Studio Manager
Duties Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine Studios operations. Handle guest...
View Job
Assistant Wine Studio Manager
Franschhoek: Guest Relations Assistant
Duties Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guests...
View Job
Guest Relations Assistant
Franschhoek: Assistant Hotel Manager
AreaLocation Franschhoek, Cape Town Job Overview The role of Assistant Hotel Manager is to enhance operational efficiency and service quality by providing...
View Job
Assistant Hotel Manager
Franschhoek: Sous Chef
Location Franschhoek, Cape Town Job Overview Are you a passionate and skilled Sous Chef looking to elevate your culinary journey? A dynamic kitchen team is...
View Job
Sous Chef
Franschhoek: Porter Driver
AreaLocation Franschhoek, Cape Town Role Overview As a Porter Driver you will be responsible for transporting goods, equipment, and guests efficiently and...
View Job
Porter Driver
Franschhoek: Guest Assistant
AreaLocation Franschhoek, Cape Town Overview We are looking for a Guest Assistant to join our clients esteemed wine estate, renowned for offering luxurious...
View Job
Guest Assistant
Franschhoek: Waiters
AreaLocation Franschhoek, Cape Town Role Overview As a waiter at you will be an ambassador of our estate, ensuring that every guest receives impeccable...
View Job
Waiters
Franschhoek: Junior Pastry Chef
Location Franschhoek, Cape Town Job Overview An exciting opportunity to join a dynamic and fast-paced environment for individuals with a passion for the...
View Job
Junior Pastry Chef
Franschhoek: Housekeeping Manager
Area Location Franschhoek Cape Town Job Description Our client is currently seeking a dedicated and dynamic Housekeeping Manager to join their team. As the...
View Job
Housekeeping Manager
Franschhoek: Houseman
AreaLocation Franschhoek, Cape Town Overview Our Client is seeking a skilled Houseman to join their prestigious wine estate. This position involves...
View Job
Houseman
Franschhoek: General Worker – Landscaping
Location Franschhoek, Cape Town Job Overview The role offers an opportunity to contribute to maintaining the beauty of the garden and landscaping areas....
View Job
General Worker – Landscaping
Franschhoek: Assistant Wine Studio Manager
Location Franschhoek, Cape Town Job Overview Known for sophisticated escapes and unique guest experiences, this role offers dynamic career opportunities for...
View Job
Assistant Wine Studio Manager
Franschhoek: Duty Manager
Area Franschhoek, Cape Town Overview We are seeking a dynamic and experienced Hotel Duty Manager to join our clients prestigious wine estate, renowned for...
View Job
Duty Manager
Franschhoek: Restaurant Floor Supervisor | La Residence
The Restaurant Floor Supervisor at La Residence is responsible for overseeing all aspects of service in the hotels dining rooms. This role is a personal...
View Job
Restaurant Floor Supervisor | La Residence
Franschhoek: Senior Chef de Partie | La Residence
The Senior Chef de Partie CDP at La Residences Terrace Room, works alongside the Sous Chef to run the dining experience in the busy, interactive hotel...
View Job
Senior Chef de Partie | La Residence
Franschhoek: Facilities Manager
AreaLocation Franschhoek, Cape Town Job Overview A luxury hospitality group is seeking an experienced FacilitiesMaintenance Manager to oversee and manage...
View Job
Facilities Manager
Franschhoek: Front Office Manager | La Residence
The main purpose of the Front Office Manager at La Residence is to oversee the management and control of the daily operations in the Front Office...
View Job
Front Office Manager | La Residence
Franschhoek: Food Technologist
Duties Maintaining brand integrity, product safety and risk mitigation Establish an innovative, safe, and technically led product plan and category strategy...
View Job
Food Technologist
Franschhoek: Night Auditor | La Residence
The Night Auditor at La Residence is an important role in the hotel operation, on duty from 19.00 - 07.00 daily. In the absence of most staff, and Senior...
View Job
Night Auditor | La Residence
Franschhoek: Senior Reservations Consultant
If youre passionate about luxury travel, thrive in a fast-paced environment, and have a sharp eye for detail, this is your opportunity to work with one of...
View Job
Senior Reservations Consultant
Franschhoek: Wine Tasting Room Assistant – Franschhoek
Requirements Matric with relevant qualifications Previous experience in a similar role Excellent communicational skills Fluent in English and Afrikaans...
View Job
Wine Tasting Room Assistant – Franschhoek
Franschhoek: Project & Office Coordinator
The ideal candidate is a highly organized and proactive professional with a passion for hospitality and sustainability. They thrive in dynamic environments,...
View Job
Project & Office Coordinator
Franschhoek: ACCOUNTANT (SAIPA) – FRANSCHOEK posted by DO MORE Placements
ACCOUNTANT - FRANSCHOEK R45-50k pm, CAPE TOWNAn extraordinary opportunity awaits an experienced Accountantnbsp to join a prestigious and heritage-rich...
View Job
ACCOUNTANT (SAIPA) – FRANSCHOEK
Franschhoek: General Worker posted by Kendrick Recruitment
General Worker Luxury Wine Estate Franschhoek Salary R5,800 R6,000 Negotiable Depending on Experience Live OutKendrick Recruitment is seeking a dedicated...
View Job
General Worker