• Manage high volumes of inbound and outbound customer calls, emails, and messages professionally and efficiently.
• Facilitate the complete customer care process, ensuring enquiries and complaints are resolved promptly.
• Maintain detailed records of customer interactions, complaints, and resolutions with appropriate escalation to departmental heads when required.
• Liaise with specialists or relevant departments to provide accurate and timely solutions to customers.
• Engage in lead generation through cold calling and customer follow-ups.
• Provide accurate management reports and feedback to support operational improvement.
• Ensure high standards of telephone etiquette, professionalism, and customer engagement at all times.

Requirements:

• Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous.
• 2–3 years’ experience in a customer service or contact centre environment; dealership experience preferred.
• Proficient in MS Office; knowledge of CMS or motor industry customer case management systems is a plus.
• Excellent verbal and written communication skills in English and a local language.
• Strong negotiation, problem-solving, and customer engagement skills.
• Mature, reliable, self-motivated, target-driven, organized, and a team player.
• Must reside in the East Rand or within close proximity to Edenvale.

 If your current experience and skillsets tick majority of the job specification boxes, then:
 
Apply directly now – Send your CV to *****@*****.co.za
 
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
 
www.********.co.za
 
www.********.co.za
 
www.********.co.za
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
 
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Submission closing date: No later than 3 October 2025