Job Description
About the Role
Our well-established client in the pharmaceutical industry has a vacancy available for an IT SUPPORT / IT OPERATIONS ENGINEER (ENTRY–MID LEVEL) based in Parktown. The successful candidate will support and maintain the organisation’s IT infrastructure, cloud services, and end-user environments, providing active ticket-based support and responding quickly during incidents.
Key Responsibilities
- Log, manage, prioritise, and resolve IT support tickets via the approved ticketing system
- Provide first- and second-line IT support (onsite and remote)
- Prioritise tickets based on business impact and urgency
- Communicate clearly with users and stakeholders regarding progress and resolution
- Ensure tickets are accurately documented and closed with clear resolution notes
- Respond rapidly and decisively to high-priority incidents and system outages
- Demonstrate speed of execution while maintaining structured troubleshooting
- Escalate and coordinate with senior engineers or external vendors when required
- Maintain calm, clear communication during incidents until full resolution
- Support endpoints, network connectivity, servers, and cloud-hosted systems
- Perform routine system health checks and preventative maintenance
- Assist with backup operations and basic disaster recovery activities
Requirements
- 13 years experience in IT Support, IT Operations, or Infrastructure Support
- Proven experience working within a ticket-based system
- Exposure to environments where uptime, response time, and speed of execution are critical
- Strong understanding of IT infrastructure fundamentals
- Windows operating systems (macOS advantageous)
- Microsoft 365 / Office 365
- Active Directory / Azure AD
- Networking fundamentals (DNS, DHCP, TCP/IP)
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in South Africa
The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.
In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.
Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.
The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.
For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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