Job Description
About the Role
We are looking for a highly skilled Operations Engineer / CMDB Subject Matter Expert (SME) to join an enterpriselevel IT Service Management team. You will play a key role in managing, improving and consulting on Configuration Management processes, ensuring IT environments are accurately represented and governed within the CMDB.
This role requires someone who can confidently engage with technical teams, enterprise architects, process owners and ITSM stakeholders, while driving continuous improvements across configuration, data quality and service management practices.
Key Responsibilities
As an Operations Engineer (ITSM / CMDB SME), you will:
Configuration Management (CMDB / Manage Service Configuration)
- Act as the Subject Matter Expert for CMDB and Manage Service Configuration topics.
- Develop, optimise and maintain Configuration Management processes and standards.
- Plan and coordinate CMDB activities, integrations and service configuration updates.
- Consult on IT Infrastructure integrations (Networks, Databases, Storage, Cloud, Middleware) into the CMDB.
- Monitor and steer CMDB data quality using defined KPIs and controls.
- Execute process controls to ensure compliance with process & data standards.
ITSM, Governance & Reporting
- Support and consult on Configuration Management tools (ServiceNow, BMC Remedy Helix).
- Interface with ITSM experts and Enterprise Architecture teams.
- Prepare and maintain knowledge articles and documentation.
- Report requirements, gaps and improvement opportunities to Process & Product Owners.
- Conduct communication, awareness and training activities across teams.
Team Support & Collaboration
- Train and onboard team members on CMDB processes and tools.
- Share knowledge and best practices with internal teams and stakeholders.
- Support the feature team in ensuring the health, accuracy and governance of configuration data.
Required Skills & Expertise
Technical Skills
- 5+ years practical experience as an Operations Engineer or similar ITSM role.
- Strong experience with IT Service Management (ITSM) frameworks and processes.
- Hands-on expertise in:
- ServiceNow (ITSM, CSDM, CMDB)
- BMC Remedy Helix
- Experience with Windows & Linux server environments.
- Good understanding of Data Centres, Networks, Databases, Web technologies, Storage, Middleware.
- Exposure to cloud technologies (AWS, Azure).
ITIL & Governance
- Solid working knowledge of ITIL v4.
- Experience implementing or supporting Configuration Management processes.
Soft Skills
- Strong communication and stakeholder engagement.
- Analytical thinker with problem-solving ability.
- Ability to train, guide and support team members.
- Organised, detailoriented and capable of driving process quality.
Why Join?
- Work in a large, complex enterprise environment.
- Be the technical authority for CMDB and ITSM configuration processes.
- Collaborate with experts across IT Infrastructure, Architecture and Service Management.
- Opportunity to influence and improve enterprisewide ITSM practices.
How to Apply
If you are a seasoned Operations Engineer with ITSM and CMDB expertise, send your CV to:
? .za .
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About International Beauty/Wellness Jobs in Gauteng
The international beauty and wellness industry is a growing sector in Gauteng, South Africa, offering various career opportunities for individuals passionate about the field. Typically, job seekers in this industry are drawn to roles that involve working with people, developing new products, or managing operations in fast-paced environments. Generally, jobs in this sector require a strong understanding of the global market and a keen eye for innovation.
Salaries in the international beauty and wellness industry vary widely depending on factors such as experience, company size, and industry sector. While it is difficult to provide an exact salary range, it is common for entry-level positions to fall within the R200 000 – R400 000 per annum bracket, while senior roles can command salaries ranging from R600 000 – R1 million per annum or more, depending on the specific company and industry requirements. It’s essential to note that these figures are broad estimates and may vary significantly based on individual circumstances.
Common skills required for roles in the international beauty and wellness industry include excellent communication and interpersonal skills, a strong understanding of product development and formulation, knowledge of skincare and haircare principles, experience with inventory management and supply chain logistics, proficiency in English (with some languages also being beneficial), a keen eye for detail, and a passion for staying up-to-date with industry trends. Additionally, many employers place a high value on creative thinking, problem-solving skills, and the ability to work independently.
The industry is commonly found in various sectors, including the technology industry, where companies like Google and Microsoft often employ professionals in this field, financial services sector, manufacturing sector, as well as retail and hospitality industries. Other emerging sectors such as e-commerce and wellness retreats are also gaining traction. Career development opportunities abound, with many employers investing in training and development programs to help employees progress within the company or transition into new roles.
For those interested in pursuing a career in international beauty and wellness, it’s essential to consider developing transferable skills that can be applied across various industries and companies. Building a strong network of contacts in the industry, staying up-to-date with industry trends, and being proactive in seeking out new opportunities will serve you well in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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