Gauteng: Service Delivery Manager (Telecoms) posted by AtripleA recruitment & temps

Our client in the Telecommunications Industry is looking for a Service Delivery Manager

Position Overview:
• The SDM will be responsible to ensure that all SLAs are met for our service and support contracts. SDM must maintain communication with clients and prepare and present service reports.
• Timely service delivery of customer solutions, accurate reporting, effective communication, team management and building solid relationships

Key Responsibilities:
• Management of service delivery cycle
• Management of service assurance cycle
• Monitor overall performance of services and timelines to deliver
• Ensure efficient handover process between sales, procurement and finance
• Manage 3rd Party provider service delivery
• Establish long term relationship between yourself and the customer – driving customer loyalty Proactively looking at ways to increase efficiency or save costs
• Relevant reporting on process
• Incident & Request Tracking
• Stock Management
• Account Management

Minimum Requirements:
• Grade 12 Essential
• Telecoms industry experience non-negotiable (at least 4 years)
• Project Management & Service Management qualification / certification
• Solid understanding of Project Delivery cycle
• Exceptional problem-solving skills and the ability to work well independently as well as collaboratively with a team and customers Good verbal and written communication skills
• Code B driver’s license required
• Effective interpersonal and communication skills Analytical and strategic mind
• Customer driven

Send your CV and latest pay slip to *****@*****.co.za

ATripleA Recruitment and Temps

www.********.co.za

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