Job Description
About the Role
Our client in the Telecommunications Industry is looking for a highly experienced Service Delivery Manager to join their team. The successful candidate will be responsible for ensuring that all SLAs are met for our service and support contracts, while maintaining excellent communication with clients and building solid relationships.
Key Responsibilities
- Manage the service delivery cycle
- Manage the service assurance cycle
- Monitor overall performance of services and timelines to deliver
- Ensure efficient handover process between sales, procurement and finance
- Manage 3rd Party provider service delivery
- Establish long term relationship between yourself and the customer – driving customer loyalty
- Relevant reporting on process
- Incident & Request Tracking
- Stock Management
- Account Management
Requirements
- Grade 12 Essential
- Telecoms industry experience non-negotiable (at least 4 years)
- Project Management & Service Management qualification / certification
- Solid understanding of Project Delivery cycle
- Exceptional problem-solving skills and the ability to work well independently as well as collaboratively with a team and customers
- Good verbal and written communication skills
- Code B driver’s license required
- Effective interpersonal and communication skills
- Analytical and strategic mind
- Customer driven
Qualifications
- Project Management & Service Management qualification / certification
- Grade 12 Certificate of Registration or Equivalent
Salary & Benefits
The salary for this position is as follows: [No information provided in original job description, so skipping this section] [DO NOT include a “How to Apply” section – this is added automatically]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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