| Date | 2024-06-09 |
|---|---|
| Job Title | Support Agent |
| Employer | Pillango Placements More Information |
| Salary | 13000 |
| Category | It Computer |
| Location |
Gauteng / Gauteng |
Job Summary
Your main responsibilities will be:
- Support users telephonically (Web Application Support)
- User contact and communication (telephonic and digital)
- Create basic reports in SQL & basic data manipulation via SQL. (INSERT, UPDATE and DELETE).
Level 1 Support
Responsibilities:
- Response to tickets and helpdesk queries logged
- Development of SQL queries and troubleshooting reported bugs
- Cross Functional issue resolving with the Development Team
- Documentation creation
- Creating accurate bug reports
Database Querying
The support agent will need to use TSQL to query the many databases that we operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.
Required Skills and Behavioral Competencies:
- Advanced TSQL querying is essential
- SQL Reporting services
- Basic knowledge of web applications
- Experience in a support environment
- Fluent in English (written and verbal)
- Good Communication and Conflict Resolution Skills
NOTE – We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.
SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range potentially suitable candidates to the advertised position. This doesn’t automatically mean that a successful candidate can claim an offer for the maximum advertised salary. It is the prerogative of the future employer to offer a candidate a market related remuneration package in line with the candidate’s qualifications, skills and level of experience
Support Agent position available in Gauteng, Gauteng. This job position was posted by Pillango Placements. The job has been posted as a char8000 ad on 2024-06-09 at 01:19:16 in the It Computer category
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