Job Description
– Planning & Reporting
– Team Supervision
– Sales
– Customer Support
– Customer Experience
– Continuous Improvement
– Quality & Compliance
Minimum education (essential):
– Matric
Minimum education (desirable):
– Relevant Management or Contact Centre Certifications
Minimum applicable experience (years):
– 3+ years in Call Centre Management / Supervision
Required nature of experience:
– Team management / supervision
– Enforcing OP’s and Company Policies
– B2C / DTC sales
– Customer relations
– Telephonic sales
– E-commerce platforms
– Technical support
– Sales and reporting
– Working within a digital environment
– Working across different time zones with different countries
Skills and Knowledge (essential):
– CRM system experience (i.e. Salesforce)
– E-commerce platforms (Big commerce, Shopify)
– Excellent English skills with neutral tonality
– Conversion rates and sales funnels
– Conflict management
– Monitoring and measuring of performance metrics
– Google Suite
– Performance and probation management
– Relevant Labour legislation
Please call us on (***)***-****
NB: Should you not hear from us within 6 weeks, please consider your application unsuccessful.
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